Customer Advisor, SMR & Inspections — Flexible Shifts

RAC; Walsall; On-site; GBP 26,000; Full time

Job summary

A major vehicle assistance provider is seeking a full-time Customer Advisor for its SMR & Inspections Services Team in Walsall. This office-based role involves managing customer inquiries, coordinating with technicians, and ensuring an excellent customer experience. The ideal candidate should have previous customer service experience and strong communication skills. The position offers a competitive salary, flexible shifts, and various benefits including bonus eligibility and pension contributions.

Benefits

Bonus scheme eligibility

Pension contributions up to 6.5%

Life Assurance

Family leave support

Flexible working

Free RAC Ultimate Breakdown Cover

Discounts on retail and travel

Free onsite parking

Automatic enrolment into Colleague Share Scheme

Qualifications

• Previous customer service experience, preferably in a contact centre.
• Ability to manage complaints professionally and confidently.
• Excellent organisation and PC skills.

Responsibilities

• Handle inbound and outbound customer calls.
• Manage bookings and update systems accurately.
• Collaborate with the team to improve performance.

Skills

Customer service experience

Communication skills

Upselling skills

Organisation skills

Admin skills

Job description

A major vehicle assistance provider is seeking a full-time Customer Advisor for its SMR & Inspections Services Team in Walsall. This office-based role involves managing customer inquiries, coordinating with technicians, and ensuring an excellent customer experience. The ideal candidate should have previous customer service experience and strong communication skills. The position offers a competitive salary, flexible shifts, and various benefits including bonus eligibility and pension contributions.