Customer Account Manager

Shou; Scarborough; On-site; GBP 60,000 - 80,000; Full time

Job summary

A fresh food company in Scarborough is seeking a Customer Account Manager to generate leads and maintain customer relationships. Ideal candidates will have 4-5 years of experience in Sales and Marketing, preferably in the food industry. Responsibilities include providing account support, developing sales strategies, and ensuring customer satisfaction. The role offers competitive compensation and growth opportunities.

Qualifications

• 4-5 years’ experience in Sales and Marketing preferably in the food industry.
• Knowledge of sales process and dynamics.
• Exposure in horticulture and commercial hydroponics is an asset.

Responsibilities

• Provide ongoing account support to customers.
• Develop strategies to attract new customers.
• Check in on customers to gauge satisfaction and address concerns.
• Conduct research and pursue new sales opportunities.
• Maintain sales records and update sales documents.

Skills

Customer Service Excellence

Sales Process Knowledge

Interpersonal Skills

Problem-solving Skills

Education

Professional Certificate or Diploma in Sales and Marketing

Five CSEC (CXC)/GCE O’levels subjects including Mathematics and English

Job description

Scarborough, Western Tobago, Trinidad and Tobago Sales & Marketing

Berrycove Limited is seeking a Customer Account Manager with experience working in a commercial fresh food environment to join its expanding operations in Tobago, offering significant advancement opportunities. This is a unique opportunity to be part of the regional initiative toward building food security through advanced AgTech. The Customer Account Manager is charged with generating leads, maintaining customer relationships, and meeting sales goals. You will report to the General Manager and work closely with the marketing and production team.

Key Duties & Responsibilities:

• Provide ongoing account support to customers and update internal databases with account information.
• Develop strategies to attract new customers.
• Check in on customers regularly to gauge satisfaction, address any concerns, and provide information of value such as new offerings or upcoming specials.
• Maintain customer service excellence as a representative of the company.
• Conduct research and pursue new sales opportunities through cold calling, networking, engaging, and responding to social media audience, leveraging all major platforms for lead generation and conversion of new business.
• Develop product catalog, and update price lists and sales documents. Maintain sales records.
• Provide regular updates to management through activity and results reports such as daily call reports, and weekly and monthly work plans.
• Check and monitor stock levels at assigned customer locations.
• Support of all customer deliveries.
• Check and verify damaged items at assigned customer locations and report findings.

Key Requirements

• At least 4-5 years’ experience in Sales and Marketing preferably in the food industry.
• Knowledge of sales process and dynamics.
• Superb interpersonal skills, including the ability to quickly build rapport with both customers and suppliers.
• Exposure at a location associated with horticulture and commercial hydroponic greenhouse operations is an asset.

Qualifications

• Professional Certificate or Diploma in Sales and Marketing.
• Five (5) CSEC (CXC)/GCE O’levels subjects inclusive of Mathematics and English.

Skills and Abilities

• Excels in Customer Service with the ability to upsell and cross-sell.
• Well-organized with problem-solving, analytical, and time management skills.
• Takes initiative and ownership of responsibilities.
• Able to work comfortably in a fast-paced environment.

The compensation is commensurate with experience and qualifications and could include a company incentive package. We are an equal opportunity employer.

To apply, please email your resumes to [e-mail] with the subject line “Customer Accounts Manager.”

Please note that only suitable candidates would be contacted.