Customer Account Manager

Teamenergy; Milton Keynes; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

A leading energy management firm in Milton Keynes is seeking a Customer Account Manager to manage a portfolio of business customers. The ideal candidate will have 3–5 years in B2B sales, strong relationship skills, and CRM proficiency. In this hybrid role, you will drive customer satisfaction, manage renewals, and pursue upselling opportunities. The position offers a competitive salary of £35,000 - £45,000 plus uncapped commission, flexible working arrangements, and a culture of employee ownership.

Benefits

Employee ownership profit share

Flexible holidays

Contributory pension

Medical cash plan

Life assurance

Cycle to work salary sacrifice scheme

Electric Vehicle salary sacrifice scheme

Free on-site parking

Company funded events

Qualifications

• Minimum 3–5 years of B2B account management or sales experience.
• Strong understanding of the energy services market.
• Demonstrated success in meeting sales targets and retaining customers.

Responsibilities

• Manage and grow a portfolio of business customers.
• Drive customer satisfaction and renew service contracts.
• Identify upsell opportunities and coordinate with support teams.

Skills

B2B Sales/Account Management Experience

Strong relationship-building skills

CRM proficiency

General computer skills

Education

Bachelor’s degree in Business, Marketing, or related field

Tools

Salesforce

MS Office

Job description

Your role will be to manage and grow a portfolio of business customers in the energy services sector. You will serve as the primary relationship manager for approximately 400 assigned customer accounts. In this hybrid role, you will be responsible for driving customer satisfaction, renewing service contracts, and identifying upsell opportunities, all while coordinating closely with our support teams to ensure excellent service delivery.

The ideal candidate is a proactive account manager with a track record in B2B sales and account management (preferably in the energy or utilities industry), strong relationship-building skills, and the ability to meet retention and revenue growth targets. This position offers a competitive base salary plus commission, with on-target earnings aligned to achievable upsell and renewal goals.

• Structured Account Reviews
• Contract Renewals
• Upsell and Cross-Sell
• Customer Onboarding & Profiling
• CRM Management
• Reporting & Communication.

Customer Account Manager Required Experience

• B2B Sales/Account Management Experience: Minimum of 3–5 years of experience in B2B account management or sales, preferably in the energy, utilities, or related sector. Experience managing a portfolio of business customers and achieving revenue targets (renewals and sales quotas) is required.
• Industry Knowledge: Strong understanding of the energy services market (e.g. energy efficiency, certification, compliance). Familiarity with common competitor offerings and the needs customers in energy management sector have is a plus.
• Proven Track Record: Demonstrated success in meeting or exceeding sales targets and retaining customers. For example, prior experience hitting renewal rates, upsell quotas, or other KPIs in a similar account manager or customer success role. Experience reducing churn and growing account value is highly valued.
• Education: Bachelor’s degree in Business, Marketing, Energy Management or a related field is preferred (or equivalent professional experience). Relevant certifications in sales or account management are a plus but not mandatory.
• CRM & Tools Proficiency: Proficient in using CRM software (e.g. Salesforce, Dynamics, vTiger or similar) to manage pipelines and customer information. Strong general computer skills, including MS Office (Word, Excel, PowerPoint) for preparing customer reports and sales presentations. Experience in maintaining detailed records and generating reports from CRM data.

Customer Account Manager Working Arrangement & Environment

• Hybrid Work: This role offers a balance of in-office and remote work. Two days a week (typically on agreed upon days like Tuesdays and Wednesdays, subject to team scheduling) you’ll work from our Milton Keynes office. Three days a week you’ll work from home. On remote days, you are expected to maintain the same professionalism and productivity as in the office.

At TEAM, we are proud to be an employee‑owned business that means every team member has a stake in our success and a voice in shaping our future. As an employee‑owned company, we foster a culture of shared responsibility, collaboration, and long‑term commitment, where your contributions directly impact our growth and your own. Join a business where you’re more than just an employee at TEAM, you’re a co‑owner, empowered to make a difference and share in our achievements.

• Employee ownership profit share
• Hybrid working (mix of office and home based)
• Flexible holidays
• Contributory pension
• Medical cash plan
• Life assurance
• Cycle to work salary sacrifice scheme
• Electric Vehicle salary sacrifice scheme
• Free on‑site parking
• On‑site kitchenette and chill‑out areas with free fruit, tea, coffee and cordial
• Company funded events and team building
• Relaxed dress code

Continued learning and development through internal and external training

About us

TEAM Energy are a company specialising in energy management software and services. We are well placed to become a leading software and service provider in our related sectors of energy retail and energy management.

In 2019 we moved into employee ownership, meaning that all our employees share in the success of our business through a profit share scheme.

Our vision is to help all our customers contribute to the delivery of the UK’s net zero objectives by delivering products and services that enable successful and optimal carbon and energy management.

Our aim is to be recognised as the leading software company in the energy sector and so we are looking for smart people to help us achieve that – intelligent, outgoing, pragmatic, and hard‑working individuals

To be considered for this role, you must have eligibility to work in the UK without sponsorship.

Position Customer Account Manager Location Hybrid home and office based (Milton Keynes) Employment Type 37 hours per week Salary £35,000 - £45,000 Plus Uncapped Commission (c£8,750 - £10,500)

Other vacancies

Your role will be to focuson inbound leads and new business opportunities using both phone and Microsoft Teams. You will be the first point of contact for prospective customers interested in our energy and consultancy solutions with your primary mission is to qualify incoming inquiries, conduct discovery calls to understand customer needs, deliver quotes, and

Do you want to work for a fast‑paced growing business that has a passion for the planet? We are looking for like‑minded individuals, that just like us put people and the planet first. As the only employee‑owned net zero and carbon consultancy in the UK we exist to help organisations to meet their net zero