Customer Account Controller

Ball Corporation; Luton; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading sustainability-focused manufacturer in Luton is seeking a Customer Account Controller to manage customer communications and production planning. Ideal candidates will have a degree, experience in Customer Fulfilment, and the ability to work in a dynamic environment. Proficiency in SAP, Word, Excel, and PowerPoint is essential. The role involves processing orders, managing sales forecasting, and maintaining customer relationships, contributing to the company’s commitment to sustainability and community impact.

Qualifications

• Candidates must hold a degree level qualification in a relevant field.
• Experience in a Customer Fulfilment team is essential.
• Proven experience dealing with major blue-chip customers is required.

Responsibilities

• Manage daily communications with customers.
• Process orders and stock maintenance in the SAP system.
• Conduct sales and forecasting analysis.

Skills

Communication skills

Technical skills in Microsoft Office and SAP

Ability to work in a dynamic environment

Customer relationship management

Education

Degree level qualification in a relevant field

Tools

SAP

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Customer Account Controller

Company: Ball Corporation

Location: Luton, GB, LU1 3LG

Date: 15 Jan 2026

Job Category: Sales and Marketing

Further your career at Ball, a world leader in manufacturing sustainable aluminium packaging. Achieve extraordinary things when you join our team, and make a difference in your professional development, the community, and around the globe!

Ball is thrilled to receive Newsweek's 2023 Top 100 Global Most Loved Workplace award! As a sustainable product leader, we have over 16,000 global team members. From endlessly recyclable aluminium cans, and cups, to aerosol bottles, our goal is to contribute to a better community, society, and world.

Position overview:

The position covers managing communication with the customers, maintenance of the SAP system to ensure orders are fulfilled, and planning of production to meet customers needs. You will perform sales and forecasting analysis in order to set high standards for forecast accuracy.

Key responsibilities include:

• Processing orders, stock maintenance and reporting in SAP system
• Production planning to meet customer demands and Ball business plan
• Management of day to day customer relationship
• Delivery management with Logistics provider and customer specific logistics analysis
• Management of movement of support stock into the UK from outside of the EU
• Design processing with Graphics Controller
• Customer sales forecasting and analysis
• Customer visits & relationship management, development of customer initiatives
• Support to Customer Fulfilment Manager on KPI data including Slow and non-moving inventory, OTIF
• Assist sales and finance with customer credit balances to meet KPI requirements and speedy resolution to invoice/credit queries
• Management of Regional ends planning as required
• Liaison with plant management on operational, technical and commercial issues

What are we looking for?

• Degree level qualification in a relevant field
• Experience working in a Customer Fulfilment team
• Proven experience dealing with major blue‑chip customers
• Capability of working in dynamic and fast pace environment
• Strong technical skills, including proficiency in Word, Excel, PowerPoint and SAP.
• Excellent communication and presentation skills
• Fluency in English

Ball Corporation is an Equal Opportunity Employer. We actively encourage applications from everybody, regardless of gender, age, ethnicity, faith, ability, or orientation. When you join Ball you belong to a team of over 16,000 members worldwide. Our products range from infinitely recyclable aluminium cans, cups to aerosol bottles solutions that enable our customers to contribute to a better world.

Each of us has a deep commitment to diversity and inclusion which is the foundation of our culture of belonging. Everyone at Ball is making a difference by doing what we love. Because what we create may change, but what we will always make is a difference.

Please note the advertised job title might vary from the job title on the contract due to local job title structure and global HR systems.