Cruise Sales Agent – UK/EMEA

TC Industries Of Canada Company; Woking; On-site; GBP 28,000 - 35,000; Full time

Job summary

A global cruise line based in Woking is seeking a Cruise Sales Agent to provide personalized service to Travel Partners and Guests across EMEA and the UK. This role involves managing reservations, supporting guest needs, and maximizing sales opportunities. The ideal candidate will have at least 2 years of experience in sales or services, with strong communication skills and a focus on delivering exceptional customer experiences.

Benefits

Competitive salary

Professional development opportunities

Supportive work environment

Qualifications

• Minimum 2 years of sales or service experience, preferably in travel, tourism, or hospitality.
• Proven ability to manage client relationships and deliver high-quality service.
• Fluency in English; additional European languages are a plus.

Responsibilities

• Provide personalized service to Travel Partners and Direct Guests across EMEA and the UK.
• Handle inbound and outbound communications according to service standards.
• Manage existing bookings, modifications, payments, and guest preferences.

Skills

Customer-focused mindset

Sales instincts

Attention to detail

Strong communication

Organizational abilities

Tools

Travel booking systems

Call management tools

Job description

JOB DESCRIPTION

JOB TITLE: Cruise Sales Agent – UK/EMEA

POSITION REPORTS TO: Team Lead – UK/EMEA

DIRECT REPORTS: None

LOCATION: Woking, England, United Kingdom

*This role is fully on-site and requires working in our physical office.*

POSITION SUMMARY

The Voyage Sales Specialist – EMEA & UK serves Travel Partners and Direct Guests across Europe, the Middle East, and Africa. Acting as a key liaison between our valued accounts and the wider Sales and Operations teams, the Specialist drives business growth by providing seamless end-to-end service. This includes managing reservations, assisting with guest needs, handling irregular operations (i.e. redeployments), and maximizing every interaction as a sales opportunity—all while ensuring an exceptional Azamara experience.

ABOUT AZAMARA

Azamara is a global premium cruise line inspiring curious and passionate travelers to explore the world through immersive voyages. We deliver world‑class service both onboard and across destinations worldwide. Our employees enjoy a flexible and supportive work environment, competitive compensation, and opportunities for professional development—while being part of a vibrant international team that values collaboration and innovation.

WHY YOU SHOULD WORK FOR AZAMARA

• Join a growing, transformative cruise brand.
• Be part of a multicultural, global team that celebrates diverse perspectives.
• Work with colleagues and guests from across EMEA and beyond.
• Embrace and embody our core values:
  • Curiosity – We approach every interaction with empathy and open‑mindedness.
  • Sustainability – We protect the world where blue meets green.
  • Integrity – We do the right thing, even when no one is watching.
  • Accountability – We take ownership and deliver results.
  • Passion – It’s in everything we do.

WHO YOU ARE

• Engaging, professional, and relationship‑driven.
• Skilled at managing time and multitasking in a fast‑paced environment.
• Self‑motivated, proactive, and detail‑oriented.
• An excellent communicator who listens, empathises, and resolves effectively.
• Comfortable working independently in an office and a results‑driven setting.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide personalized service to Travel Partners and Direct Guests across EMEA and the UK.
• Handle inbound and outbound calls, emails, and correspondence in line with regional service standards.
• Respond promptly to sales inquiries and identify upsell or cross‑sell opportunities.
• Manage existing bookings, including modifications, payments, and guest preferences.
• Assist with special requests, accessibility accommodations, and bespoke travel needs.
• Oversee re‑accommodations or redeployments and ensure accurate handling of refunds and cancellations.
• Manage guest preferences related to Future Cruise Credits (FCCs) and maintain accurate client records.
• Support EMEA Sales Managers in growing key accounts and achieving sales targets.
• Collaborate with internal teams (Operations, Revenue, Marketing, and IT) to resolve guest and partner issues efficiently.
• Participate in department initiatives, performance projects, and training as required.

FINANCIAL RESPONSIBILITIES

• None

QUALIFICATIONS

• Minimum 2 years of sales or service experience, preferably in travel, tourism, or hospitality.
• Proven ability to manage client relationships and deliver high‑quality service.
• Strong communication and writing skills, with professional fluency in English.
• Additional European language(s) (e.g., German, French, Spanish, Italian) highly advantageous.
• Familiarity with travel booking systems such as Seaware and call management tools such as Ring Central preferred.
• Strong organisational, multitasking, and problem‑solving abilities.
• Comfortable working across time zones and in‑office, 5 days a week.

KNOWLEDGE AND SKILLS

• Customer‑focused mindset with natural sales instincts.
• Skilled in building rapport with travel professionals and direct guests.
• Excellent attention to detail and follow‑through.
• Confident working independently and taking ownership of outcomes.
• Enthusiastic, positive, and driven to exceed expectations.

Work Schedule

Flexible, between 9:00am GMT – 9:00pm GMT, with a willingness to adapt to various time zones to support a global customer base.

Why Join Us

Unique opportunity to be part of an innovative team at the forefront of transforming our contact centre sales approach. We offer a competitive salary, benefits, and the chance to play a significant role in shaping the future of our sales operations.

Application Instructions

If you are a strategic, results‑driven sales leader passionate about elevating the customer experience and driving meaningful change, we would love to hear from you.

PHYSICAL DEMANDS

The employee is regularly required to sit, talk, and listen. The employee can also be required to stand, walk, and reach with hands and arms. Specific vision abilities required by this job include close vision, colour vision, and ability to adjust focus. This is a full‑time position and may exceed 40 hours per week. Scheduled days and hours of work are determined by the need for coverage of the employees with the need to flexibly cover all operational hours up to and including closing hours and weekends/holidays as needed.

WORK ENVIRONMENT

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment based on race, colour, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Azamara and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.