CRM Manager

Hospiceuk; Luton; Hybrid; GBP 44,000; Full time

Job summary

A charitable organization is seeking a CRM Manager for a full-time, fixed-term role to lead the implementation of Microsoft Dynamics 365. The role involves overseeing data governance, training staff, and ensuring effective usage of the CRM to support fundraising and operational teams. Candidates should have strong technical skills, experience in CRM management, and the ability to foster collaboration. The position offers a hybrid working model based in Luton, with a salary of £43,003 per annum.

Qualifications

• Proven experience managing a CRM system, ideally within a charity.
• Deliver system implementations and optimisations.
• Understanding of UK GDPR and data governance.

Responsibilities

• Lead completion and optimisation of Microsoft Dynamics CRM.
• Oversee configuration, integrations, upgrades, reporting.
• Design and deliver training for staff on the CRM system.

Skills

Strong technical expertise

Excellent communication skills

Data analysis

Problem-solving

Stakeholder management

Education

Degree-level education or equivalent professional experience

Tools

Microsoft Dynamics 365

Power BI

Job description

We are looking for a CRM Manager to join the team in this full-time, fixed-term role.

This is an exciting time to join the charity as we complete the final phase of our Microsoft Dynamics implementation and embed a new, organisation-wide CRM system that will transform how we engage with and support our community.

This is a hybrid role for the charity which is based in Luton.

Position: CRM Manager
Location: Hybrid working to include a minimum of two days per week in the office in Luton
Salary: £43,003 per annum
Hours: Full Time (37.5 hours per week)
Contract: Fixed term contract for 12 months

Closing Date: Sunday 25th January 2026 at 23.59pm

The Role

As CRM Manager, you will lead the successful completion and optimisation of Microsoft Dynamics 365 across the organisation, ensuring it is fully embedded, well-governed and widely adopted.

You will act as product owner for the CRM, overseeing configuration, integrations, upgrades, reporting and data governance, while supporting colleagues to use the system confidently and effectively. Your work will directly support fundraising, clinical and operational teams, helping to maximise supporter insight, improve engagement and enable better decision‑making.

• Complete the implementation and organisation-wide rollout of Microsoft Dynamics CRM and closure of legacy CRM.
• Own CRM configuration, workflows, integrations and ongoing development.
• Develop and enforce a CRM data governance framework, including data ownership, access controls and retention policies.
• Ensure compliance with UK GDPR and organisational data protection standards.
• Maintain audit trails, oversee data quality, and manage regular cleansing and validation activities.
• Design and deliver training and support for staff across the organisation.
• Co‑design complex queries and produce reports and dashboards to support fundraising and strategic planning.
• Manage relationships with CRM suppliers and oversee CRM‑related budgets and contracts.

If you are passionate about using technology and data to make a meaningful difference and enjoy helping people embrace new systems and ways of working, we would love to hear from you.

About You

We are seeking an organised, proactive and collaborative CRM Manager who combines strong technical expertise with excellent communication skills.

• Degree-level education or equivalent professional experience.
• Proven experience managing a CRM system, ideally within a charity or similar organisation.
• Experience delivering system implementations and optimisations.
• Strong understanding of data governance, UK GDPR and regulatory compliance.
• Advanced skills in data analysis, reporting and complex query building.
• Experience developing workflows, configurations and system integrations.
• The ability to train and support colleagues with varying levels of technical confidence.
• Excellent organisational, problem-solving and stakeholder‑management skills.

Desirable Skills

• Hands‑on experience with Microsoft Dynamics 365.
• Experience within the charity or healthcare sector.
• Experience using dashboarding tools such as Power BI.
• Project management experience.
• Knowledge of APIs and data integration tools.

About the Organisation

This Hospice provides free specialist palliative and end of life care for people of all ages. We support adults in Bedfordshire, and children and their families in Bedfordshire, Hertfordshire and Milton Keynes – at home, in the hospice, or wherever we are needed.

As a teaching hospice, our exceptional people, training and facilities are helping local communities to live and die well. We are an equal opportunities and disability confident employer and welcome applications from all sections of the community.

The successful applicant will be required to undertake a basic Disclosure and Barring Service (DBS) check.

This job expires on 02nd February 2026.

Apply for this job

Apply via https://keech.current-vacancies.com/Jobs/Advert/4067213?cid=3210&t=CRM-Manager