CRIMS & OMS Support Engineer (Level 2)

Aberdeen Group; City of Edinburgh; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading Wealth & Investments organization in Edinburgh is seeking a CRIMS Technical Support Analyst to provide Level 2 support for investment platforms, including Charles River IMS. The role involves monitoring system performance, resolving connectivity issues, and collaborating with development teams. Ideal candidates will have strong technical support experience and exceptional analytical skills. This position offers a comprehensive benefits package, including 40 days annual leave and flexible working options.

Benefits

40 days’ annual leave

16% employer pension contribution

Discretionary performance-based bonus

Private healthcare

Gym discounts

Employee discount portal access

Qualifications

• Experience supporting Order Management Systems (OMS), particularly Charles River.
• Ability to analyze and resolve connectivity issues using FIX protocol.
• Experience in Windows Server environments and basic network troubleshooting.

Responsibilities

• Provide Level 2 Technical support for investment platforms.
• Monitor system health and performance, implementing fixes proactively.
• Collaborate with development teams to improve platform features.

Skills

Technical Support experience

SQL proficiency

Excel proficiency

Analytical skills

Strong customer focus

Tools

Charles River IMS

PowerShell

FIX protocol

ServiceNow

Job description

A leading Wealth & Investments organization in Edinburgh is seeking a CRIMS Technical Support Analyst to provide Level 2 support for investment platforms, including Charles River IMS. The role involves monitoring system performance, resolving connectivity issues, and collaborating with development teams. Ideal candidates will have strong technical support experience and exceptional analytical skills. This position offers a comprehensive benefits package, including 40 days annual leave and flexible working options.