Credit Controller - Order to Cash

Cambridge; Cambridge; Hybrid; GBP 31,000 - 36,000; Full time

Job summary

A prestigious university in Cambridge is seeking a proactive Credit Controller to join its Order to Cash team. This role involves managing non-research debts, ensuring timely income collection, and maintaining customer records. Ideal candidates will have experience in credit control, strong IT skills, and excellent communication abilities. Benefits include flexible working options, generous leave, and career development opportunities. Salary ranges from £31,236 to £35,608, and there are hybrid working arrangements available.

Benefits

36 days annual leave

Defined benefits pension schemes

Flexible working options

Family-friendly initiatives

Career development opportunities

Support for health & mental wellbeing

Discounts on shopping

Rental deposit scheme

Public transport season ticket loans

Tax-efficient bicycle and charity-giving schemes

Qualifications

• Experience in credit control and working within a financial environment.
• Proven ability to resolve overdue accounts.
• Ability to analyze monthly debt reports.

Responsibilities

• Prioritize and collect overdue debts.
• Liaise with institutions and external customers for payments.
• Manage customer account set-up and data cleansing.
• Support refund processes for research grants.

Skills

Credit control experience

Strong IT skills (Microsoft Office)

Familiarity with accounting systems

Excellent communication skills

Negotiation skills

Attention to detail

Ability to manage deadlines

Tools

Oracle

Job description

# Credit Controller - Order to CashThe Finance Division plays a vital role in managing the University's resources, maintaining accurate accounting records, and supporting decision-making across all departments. We are seeking a proactive and detail-oriented Credit Controller to join our Order to Cash team and help improve the University's aged debt position and overall cash flow.**The Role**In this role, you will take responsibility for managing designated non-research debts, ensuring timely income collection, and maintaining accurate customer records. You will work closely with up to 160 University institutions as well as external customers, using a range of communication methods to resolve overdue accounts and escalate problem debts where necessary. You will also provide a central service for customer account set-up and maintenance, supporting data integrity within the finance system.Key responsibilities include:* Prioritising and collecting overdue debts* Liaising with internal institutions and external customers to secure prompt payment* Producing and analysing monthly debt reports* Managing customer account set-up and data cleansing activities* Supporting refund processes for research grants**Your Skills**You will have experience in credit control and working within a financial environment, with strong IT skills (including Microsoft Office) and familiarity with accounting systems, ideally Oracle. Excellent communication and negotiation skills, attention to detail, and the ability to manage deadlines are essential.**Benefits**The University offers an excellent benefit package including:* 36 days annual leave, inclusive of Bank Holidays* Defined benefits pension schemes* Flexible working options* Family-friendly initiatives* Career development opportunities* Support for health & mental wellbeing* Discounts on shopping* Rental deposit scheme* Public transport season ticket loans* Tax-efficient bicycle and charity-giving schemes**Location**The University is supportive of hybrid working, where some work is undertaken on University premises and some in a remote working environment. The aim of our approach is to enable as many staff as possible to work in a hybrid way if they wish and where their role allows. This arrangement is subject to change and will not form a part of the contractual terms of the role.Fixed-term: The funds for this post are available until 31 July 2027 in the first instance.Once an offer of employment has been accepted, the successful candidate will be required to undergo a basic disclosure (criminal records check) check, a health assessment and a security check.Applications are welcome from internal candidates who would like to apply for the role on the basis of a secondment from their current role in the University.Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.If you would like more information about this role, informal enquiries can be directed by email to Jo Barton, Credit Control Manager - [e-mail] you have any questions the application process, please contact a Recruitment Administrator at Finhr\[e-mail] closing date for applications is 7 January 2026. The interviews date for the role are planned for 19 and 20 January 2026.Please quote reference AG48308 on your application and in any correspondence about this vacancy.The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.The University has a responsibility to ensure that all employees are eligible to live and work in the UK.### Department/location### Salary£31,236-£35,608### ReferenceAG48308### Category### Date published17 December 2025### Closing date7 January 2026