Credit Control

Mollie's; East Grinstead; On-site; GBP 26,000 - 30,000; Full time

Job summary

An educational institution in East Grinstead is looking for a reliable and well-organised individual to join their Finance Department as a Credit Control Officer. This role involves managing student accounts, ensuring timely payments, communicating clearly with students regarding balances, and supporting the Finance Department with various tasks. The ideal candidate will possess excellent English skills and experience in finance administration. Competitive salary between £26K – £30K is offered depending on experience, along with various perks.

Benefits

Free short courses

Bike to work scheme

2 company parties per year

Additional holiday with length of service

Paid sick leave after the first year of employment

Qualifications

• Must have excellent written and spoken English.
• Experience in finance administration or education is ideal.
• Strong numerical accuracy and attention to detail.

Responsibilities

• Manage student and customer accounts to ensure payments are up to date.
• Contact students regarding overdue balances.
• Process payments and update financial records accurately.
• Support the Finance Department with general administration.

Skills

Excellent written and spoken English

Clear and confident communication

Time management skills

Confidence with Microsoft Office and CRM databases

Numerical accuracy

Positive attitude towards students

Education

Experience in credit control or finance administration

Job description

Schedule: Monday to Friday from 09:00 am to 05:30 pm

About CNM:

The College of Naturopathic Medicine (CNM) is a respected training provider in natural health. We take pride in providing our students with a caring and professional learning experience.

We’re looking for a reliable, friendly, and well‑organised person to join our Student Support Department. If you enjoy structured work, clear procedures, and being part of a supportive team that helps students succeed, this could be the right environment for you.

About the role:

We are looking for a reliable, friendly, and well‑organised person to join our Finance Department as Credit Control. You will play an important role in ensuring that student accounts are managed accurately and responsibly. You’ll handle a range of credit control and financial administration tasks, always maintaining clarity, professionalism, efficiency and excellent communication.

The ideal candidate must be/have:

• Excellent written and spoken English.
• Communicates clearly, confidently, and warmly—especially when discussing payments.
• Manages time and workload efficiently.
• Confident using Microsoft Office and CRM databases.
• Strong numerical accuracy and attention to detail.
• Brings a positive, respectful attitude when interacting with students.
• Ideally has experience in credit control, finance administration, or working within an education or student‑facing environment.

Duties will include:

• Managing student and customer accounts, ensuring payments are up to date.
• Contacting students regarding overdue balances and following up appropriately.
• Setting up, monitoring and managing payment plans.
• Processing payments and updating financial records accurately.
• Investigating and resolving account queries in a clear and supportive manner.
• Working closely with the Student Support teams to ensure accurate account information.
• Preparing reports and maintaining documentation in line with financial procedures.
• Supporting the Finance Department with general administration when required.
• Negotiable salary between £26K – £30K per year, depending on skills and experience.
• Free short courses.
• Bike to work scheme.
• 2 company parties per year.
• Additional holiday with the length of service (26 days max + bank holidays).
• Paid sick leave after the first year of employment.

Please submit your CV and a short cover letter telling us why this role suits your skills and what you enjoy about supporting others.

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