Contact Centre Representative - Tech Support - Full-Time

Appello Careline Limited; Norwich; Hybrid; GBP 25,000; Full time

Job summary

A customer service organization based in Norwich is seeking a Contact Centre Representative to deliver outstanding customer experiences. In this role, you will be responsible for engaging with customers, resolving technical issues, and ensuring satisfaction through effective communication. The job offers a salary of £24,004.50 per annum, hybrid working options, and perks including annual leave, discounts, and a pension scheme. Ideal candidates will have customer service experience and a desire to help the community.

Benefits

231 hours annual leave holiday

Discounts on groceries, shopping, and more

24/7 employee assistance programme

Family and friends' discounts

Pension Scheme with company match

Free on-site parking

Qualifications

• Experience in a customer-facing role, especially as a technical advisor.
• Ability to meet KPIs and SLAs in a target-driven environment.

Responsibilities

• Provide exceptional service and support to customers.
• Resolve technical issues and identify additional customer needs.
• Respond to emails and take inbound and outbound customer calls.

Skills

Customer service experience

Empathy

Target-driven

Strong communication skills

Education

Good general standard of education

Further education advantageous

Job description

🤩CONTACT CENTRE REPRESENTATIVE

❤️Contact Centre Representative – Driving Excellence at Every Touchpoint

Are you passionate about delivering outstanding customer experiences? In this dynamic role, you’ll be the frontline ambassador for C365.

Whether responding to enquiries, exploring customer needs, or collaborating across departments, you’ll play a pivotal role in ensuring every interaction reflects the quality and reliability of our services. If you thrive in a fast-paced environment and love turning queries into solutions, this is your opportunity to make a real impact.

📅Shift Pattern:Mon - Fri 09:00 - 17:30 (including a 1-hour unpaid break)

You need to be able to commit to 2 weeks of Full Time Training, Monday - Friday 09:30 - 17:00

💸Salary:£24,004.50 per annum (£12.31 ph with the opportunity to increase with KPI's up to 20%)

📍Location: Norwich-Hybrid

📆Start Date : 02/02/2026

😎 Perks

• 231 hours annual leave holiday increasing with length of service. This includes bank holidays that you will work if rota'd.

• We offer you discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more.

• 24/7 employee assistance programme with an easily accessible app!

• Family and friends’ discounts on our services & products.

• Pension Scheme, up to 3% Company matched.

• Free on-site parking.

👇ABOUT YOU

You must possess a genuine desire to help the community, be empathetic and attentive to our customer’s needs. You would have some experience in a customer facing role specialising in a similar field such as technical advisorand also have experience in a target driven Customer Service environment meeting KPI's and SLA's. You should have agood general standard of education, further education or qualifications would be advantageous.

🎧THE ROLE

The heart of the role is a passion for quality and producing high levels of customersatisfaction, through highly motivated and target driven people.

You will be engaging with our customers providing exceptional service and support, resolving technical problems and exploring additional requirements. The role requires timely and accurate reply to all the incoming emails, taking inbound calls from new and existing customers and making outbound follow-up calls to help customers resolve their technical problems. This requires working closely with all departments in C365 while ensuring that quality and accuracy is maintained throughout.

READY TO APPLY ✅

If you are interested in this role please upload your CV and answer a few questions about yourself.

OTHER INFORMATION

This is an exciting time at Careline365 part of the Appello group - we are a company on the move and now is a perfect time to join our team. You’ll gain exceptional career opportunities and will be part of a company that is continuing to expand.

We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability.

If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers Team on 01425 626337.