Complex Property Claims Specialist

Aviva Direct Ireland Limited; Norwich; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A leading insurance company in the UK is seeking a Claims Specialist to manage complex property claims and deliver fair outcomes for customers. The ideal candidate will balance analytical skills with empathetic customer care while working with stakeholders to ensure compliance and timely settlements. Candidates should have prior experience in claims handling and strong project management skills. This role offers a competitive salary, bonus opportunities, and a range of benefits, including a generous pension scheme and flexibility in working arrangements.

Benefits

Competitive starting salary

8% bonus opportunity

Generous pension scheme

29 days holiday plus bank holidays

Private Medical Benefit

Retailer discounts

Aviva shares through matching share plan

Parental and carer’s leave

Flexible benefits

Paid volunteering days

Wellbeing support and tools

Qualifications

• Experience with handling complex commercial claims.
• Ability to use tools for validating and quantifying claims.
• Skilled in project management and communication.

Responsibilities

• Manage complex property claims to deliver fair outcomes.
• Liaise with suppliers and Loss Adjusters.
• Ensure compliance and timely settlements.

Skills

Commercial property claims handling experience

Proficiency with validating claims

Strong stakeholder and project management skills

Clear written and verbal communication skills

Customer centred, outcome focused approach

Education

Cert CILA/CII/BDMA accreditation

Job description

A leading insurance company in the UK is seeking a Claims Specialist to manage complex property claims and deliver fair outcomes for customers. The ideal candidate will balance analytical skills with empathetic customer care while working with stakeholders to ensure compliance and timely settlements. Candidates should have prior experience in claims handling and strong project management skills. This role offers a competitive salary, bonus opportunities, and a range of benefits, including a generous pension scheme and flexibility in working arrangements.