Community Manager

Manual; City of London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A healthcare scale-up is looking for a Community Manager to lead its men's health community. The role entails building member engagement, moderating conversations, and organizing events. Ideal candidates will have experience in online community management and a strong passion for men's health. This hybrid position offers benefits such as share options and private medical insurance.

Benefits

Share options

Private medical insurance

Gym & wellness benefit

Cycle to work scheme

Electric car scheme

25 days holidays

Annual company retreat

Qualifications

• Proven experience building and managing online communities.
• Strong communication skills — write clearly and warmly.
• Ability to work cross-functionally with diverse teams.

Responsibilities

• Accelerate member growth in the community.
• Foster engaging and inspiring conversations.
• Moderate a safe and welcoming environment.
• Host online and in-person events.
• Build partnerships with aligned influencers.

Skills

Building and managing online communities

Email marketing and CRM

Strong communication skills

Familiarity with community platforms

Event hosting skills

Passion for men’s health

Cross-functional collaboration

Highly organized

Tools

Circle

Discord

Slack

Geneva

Job description

Overview

Community Manager role at MANUAL

We are looking to hire a Community Manager to scale our recently launched men’s health community. You will have full ownership over the community and will report to the General Manager of men’s health. This is an ideal role for someone who wants to challenge themselves in a fast-paced environment and build a men’s health community from scratch. If you like problem-solving and implementing transformative solutions, this role is for you!

What you’ll be doing

• Accelerate member growth in both the private patient space and the public-facing community.
• Increase engagement by fostering helpful, honest, and inspiring conversations.
• Moderate and support a safe, welcoming environment for all members.
• Host events — from expert AMAs and webinars to member meetups and men’s health centred in-person events.
• Onboard new members and ensure they get value from the community immediately.
• Build partnerships with influencers, communities, and organisations aligned with our mission.
• Represent the voice of the community internally — sharing insights to improve care, content, and the overall experience.

What we need from you

• Proven experience building and managing online communities.
• Prior experience in email marketing and CRM.
• Strong communication skills — you write clearly, warmly, and in a human tone.
• Familiarity with platforms like Circle, Discord, Slack, Geneva, or similar.
• Comfort with hosting online events (video Q&As, panels, etc) and organizing in-person events.
• Passion for men’s health, wellness, or broader wellbeing themes.
• Ability to work cross-functionally with content, clinical, and product teams.
• Highly organised, self-motivated, and growth-focused.

What we offer

• Share options
• Private medical insurance
• Gym & wellness benefit with Wellhub
• Hybrid role based in London Bridge 3 days a week with lunch once a week
• Cycle to work scheme
• Electric car scheme
• 25 days holidays and generous parental leave & flexible working policies
• Annual company retreat
• Join in the early stages of one of the most promising scale-ups in the healthcare space

We are destigmatising how people approach their health by offering easy access to diagnostics and a holistic range of treatments, as well as a community to help proactively improve one’s health and wellbeing. A place that didn\'t exist until now.