Community Architect — AI Video SaaS (Hybrid London, Stock)

Mesh-AI Limited; City of London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A dynamic tech startup in London seeks a Community Manager to enhance customer engagement through a comprehensive community strategy. The role includes operating a community platform, creating educational video content, and tracking community metrics for success. Ideal candidates have 3-5 years in community or customer education, proficient with tools like Synthesia and Circle.so. Competitive salary and flexible working options are offered.

Benefits

Competitive salary + stock options

Paid parental leave

25 days annual leave + holidays

Private Medical Insurance

Pension contributions

Cycle to work scheme

Career growth opportunities

Qualifications

• 3–5 years of experience in community, customer education, or enablement in B2B SaaS.
• Ability to script and produce short video explainers.
• Comfortable in a customer-facing role.

Responsibilities

• Operate community OS, run weekly events and challenges.
• Build a Champion program to activate power users.
• Create 2 micro-videos per month aligned with educational goals.
• Track community metrics and report ROI.
• Collaborate with internal teams to enhance community engagement.

Skills

Community building

Customer education

Content creation

Data literacy

Facilitation skills

Tools

Slack

Salesforce

Circle.so

Synthesia

Job description

A dynamic tech startup in London seeks a Community Manager to enhance customer engagement through a comprehensive community strategy. The role includes operating a community platform, creating educational video content, and tracking community metrics for success. Ideal candidates have 3-5 years in community or customer education, proficient with tools like Synthesia and Circle.so. Competitive salary and flexible working options are offered.