Commercial & Operations Coordinator

Credit Benchmark Limited; Greater London; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A financial data analytics company is looking for a proactive and highly organized individual to support its commercial team and senior leadership in London. The candidate will manage schedules, track KPIs, and ensure smooth operations in a hybrid work environment. Responsibilities include diary management for executives, preparing meeting materials, and overseeing office management aspects. A minimum of 3 years' experience in a professional office setting is required, with strong communication and organizational skills essential to success.

Benefits

Competitive holiday package

Private health insurance cover

Opportunity to join company pension plan

Cycle to work scheme

Generous paid leave for new parents

Professional development opportunities

Supportive and collaborative team environment

Qualifications

• At least 3 years in a professional office environment, ideally in tech or financial services.
• Experience supporting senior management or client-facing teams.
• Strong organizational skills with high attention to detail.

Responsibilities

• Support senior leaders with diary and meeting coordination.
• Track and share commercial KPIs across the team.
• Ownership of office management-related matters for the London office.

Skills

Clear written and spoken communication

Proactive, results-driven

Comfortable interacting with senior stakeholders

Fluent in Microsoft Office

Collaborative team player

Education

3+ years in a professional office environment

Tools

Salesforce

Slack

Atlassian

Job description

Join our team of technology, financial services and data experts.

Credit Benchmark is a financial data analytics company offering access to an entirely new source of information: the consensus credit risk view of the world’s leading banks. These unique credit risk indicators help deliver a greater understanding of the credit quality of entities around the world. We provide our services to leading financial institutions around the world.

The role

We are looking for someone who wants to sit at the centre of how the business runs. This role reports to Head of Sales and stretches across the commercial team, the London office and the leadership group. You will support the CEO, the Head of Sales and one of our Co-Founders while also keeping the commercial team organised and moving in the right direction. You will become the person who keeps things flowing, spots problems early and makes sure the operation feels tight and professional.

This is an in-person role. You will need to work within our hybrid setup which has at least three set days in the office.

Your responsibilities will include

Commercial support

• Track and share weekly commercial KPIs across pipeline, activity, forecasting and team performance
• Collate data and reports from Salesforce and other CRM systems and convert into digestible output
• Prepare briefing notes for meetings and assist with drafting of decks, summaries and follow ups
• Coordinate commercial events, hosted client sessions, conferences and trips including travel logistics
• Monitor and remain proactive on commercial team operations ensuring optimal efficiency and effectiveness of the team.

Leadership support

• Provide diary and meeting support and coordination for the CEO (US based), Head of Sales and Co-Founder(UK based)
• Manage and prepare for internal and external meetings including agendas, materials and next steps
• Coordinate travel schedules and logistics as required
• Act as a trusted point of contact and keep information and coordination organised

Office operations

• Ownership and responsibility for all office management related matters for our London office space and act as key point of contact for the US and India office management needs
• Operate as the key point of contact for external visitors, new starters and leavers regarding building access and Information
• Be the key point of contact for our relationship with our serviced office provider
• Support global office management related tasks as required for teams in the US and India
• Be a lynch pin of our culture with ownership and responsibility for monthly company meetings, company offsite events and oversight of global social calendars.

What we are looking for

You should be highly organised, perceptive, and able to work efficiently in a fast‑paced environment. In this role, you will support senior leaders, oversee key aspects of the commercial operation, and ensure the smooth running of the London office. Success requires a proactive, reliable approach and the ability to manage a diverse range of responsibilities with precision and attention to detail.

The kind of experience that helps

• At least 3 years in a professional office environment, ideally in tech or financial services
• C‑Suite and senior management PA or EA experience, or experience supporting commercial, client facing teams
• Strong organisation and strategic planning skills with a high attention to detail
• Confident in owning a dynamic workload and adept at balancing multiple priorities

Skills that will set you up for success

• Clear written and spoken communication
• Proactive, results‑driven, and capable of working independently
• Comfortable interacting with senior stakeholders and handling sensitive information
• Fluent in utilising Microsoft Office. Bonus if you have used Slack, Atlassian, Salesforce or AI tools in an EA or operations setting
• Maintains composure under pressure and demonstrates strategic thinking
• Reliable and dependable, providing a steady and reassuring presence for colleagues
• Collaborative team player who positively contributes to the organisational culture

Other essentials

• Fluent in English; proficiency in additional languages is advantageous
• Eligible to work in the UK

Why this role matters

This is a unique role that goes beyond a traditional PA or operations position. You will be at the heart of the commercial engine and work closely with the leadership team, gaining visibility across the business and having a tangible impact on how we operate both internally and externally. For the right candidate, this represents an exceptional opportunity to learn quickly, collaborate directly with senior leaders, and help shape the way we operate as the business grows.

• Holidays: Competitive holiday package
• Health and Wellbeing: Private health Insurance cover including mental health cover
• Pension: Opportunity to join company pension plan
• Travel: Cycle to work scheme
• Healthy work/life balance
• Family Friendly: Supportive environment and generous paid leave for new parents
• Learning and Development: Professional development opportunities through seminars, conferences, training and courses and internal mentorship
• Community: Supportive, collaborative and social team environment

Our commitment to diversity, equity, and inclusion

At Credit Benchmark, we are deeply committed to diversity, equity and inclusion. This means celebrating who we are as individuals and as a team because our company and culture reflect the sum of our employees.

We strive to create a mindful and respectful environment that includes fairness, kindness, and understanding. We empower each other to bring our authentic selves to work and champion our colleagues’ development and achievements. Our diversity brings a multitude of perspectives and ideas and is imperative to the success of our business.

We are dedicated to ensuring that principles of diversity, equity and inclusion are rooted in Credit Benchmark’s DNA. We continue to build on these principles as our company grows while retaining the progress we have made as team.

Credit Benchmark is proud to be an Equal Employment Opportunity employer. We believe no one should be at a professional disadvantage because of their background. We do not discriminate based upon any legally protected characteristic and are committed to fostering a working culture that is free of discrimination and harassment.

Credit Benchmark is also committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures and employment.

If you require reasonable accommodation in completing this application, interviewing, completing any pre‑employment testing, or otherwise participating in the employee selection process, please let us know by contacting our HR team at [emailprotected]

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