Commercial Mortgage Officer

Methodfi; Milton Keynes; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A financial technology firm in the UK is seeking a Credit Completions Officer to enhance customer experience for lending products. The role involves managing the lending process from offer to completion, ensuring compliance with regulations. Candidates should have strong analytical skills, a customer service mindset, and A level education or equivalent. The position offers flexibility in working hours and a diverse team environment. Join us to make a positive difference for SMEs across the UK.

Benefits

Flexible working options

Discretionary bonus scheme

Private health cover

Pension contributions

Family friendly policies

Qualifications

• Proven record of delivering high standards in a fast-paced environment.
• Experience with Commercial Mortgages is preferred.
• Strong financial and commercial awareness.

Responsibilities

• Ensure timely release of communications and legal instructions.
• Manage a pipeline of cases to meet service level agreements.
• Communicate relevant updates to stakeholders.

Skills

Customer service

Analytical skills

Problem-solving

Relationship management

Education

A level or equivalent education

Job description

About Allica Bank

Allica is the UK’s fastest growing company - and the fastest-growing financial technology (Fintech) firm ever. Our purpose is to help established SMEs, one of the last major underserved opportunities in Fintech.

Established SMEs are the backbone of local communities - representing over a third of our economy - yet have been largely neglected both by traditional high street banks and modern fintech providers.

Role Description

The Credit Completions Officer ensures the best possible customer experience for Allica’s lending products from Offer stage through to loan drawdown and completion.

Working closely with Relationship Managers, Business Development Managers, legal and valuation panels, and Underwriting teams, you will manage a portfolio of lending cases covering Commercial Mortgages, GGS loans, Overdrafts, and Business Loans progressing them efficiently and effectively to completion while maintaining compliance and operational excellence.

Principal Accountabilities

• Deliver post-sanction administration for all lending products, ensuring timely release of communications, legal and valuation instructions, and payments.

• Satisfy all Conditions Precedent to the loan/mortgage, coordinating with internal and external stakeholders to drive completions.

• Manage a pipeline of cases to meet service level agreements and quality standards.

• Maintain strong working relationships with legal and valuation panel partners to ensure efficient correspondence and case progression.

• Build and maintain close collaboration with Underwriting, Relationship Managers, and Business Development Managers.

• Keep accurate case records, including a clear sanction audit trail for MI and monitoring purposes.

• Ensure compliance with bank policies, procedures, and all regulatory requirements, taking action to protect the bank’s business.

• Communicate relevant updates to team members, senior management, and other stakeholders to enable informed decision-making.

• Maintain and update customer records, including Core Banking system data entry.

• Support the wider Operations team and other departments as needed.

Personal Attributes & Experience

• Strong customer service ethic with a proven record of delivering high standards in a fast-paced environment.

• Education to A level standard or equivalent.

• Excellent analytical and problem-solving skills, preferably with a Commercial Mortgage background.

• Understanding of the commercial environment and lending pipeline management.

• Strong financial and commercial awareness.

• Good understanding of Conduct and Treating Customers Fairly requirements relevant to Credit Operations.

• Excellent oral and written communication skills, with strong relationship management abilities.

Working at Allica Bank

At Allica Bank we want to ensure our employees have the right tools and environment in which to succeed in their role and in support of our customers.

Our employees are at the heart of everything we do, so our benefits are designed with you in mind:

• Full onboarding support and continued development opportunities

• Options for flexible working

• Regular social activities

• Pension contributions

• Discretionary bonus scheme

• Private health cover

• Life assurance

• Family friendly policies including enhanced Maternity & Paternity leave

Don’t tick every box?

Don’t worry if you don’t have all the skills or requirements listed on the job description. If you think you’ll be a good fit, we’d still love to hear from you!

Flexible working

We know the ‘9-to-5’ isn’t right for everyone. That’s why Allica Bank is fully committed to flexible and hybrid working. Please let us know what is best for you and, if we can, we will do our best to accommodate.

Diversity

We’re a diverse bunch here at Allica, with all kinds of experiences, backgrounds and lifestyles. Our openness and differences make us stronger, and we want everybody to feel comfortable bringing as much of themselves to work with them as they like.