Commercial Claims Handler

Response Consulting; United Kingdom; On-site; GBP 30,000 - 45,000; Full time

Job summary

A respected commercial insurance provider in the United Kingdom seeks a Commercial Claims Handler / Manager to manage and progress client claims efficiently. The ideal candidate has at least 2 years of experience in commercial insurance claims, strong communication skills, and is highly organized. This role offers a supportive working environment with 25 days' annual leave plus bank holidays, and a company pension scheme.

Benefits

25 days annual leave plus bank holidays

Company contributory pension scheme

Supportive and friendly working environment

Qualifications

• At least 2 years experience in Commercial Insurance Claims.
• Calm and confident in managing sensitive matters.
• Proactive and problem-solving approach.

Responsibilities

• Be the first point of contact for clients reporting claims.
• Gather all required information and notify insurers accurately.
• Guide clients through the claims process, providing clear updates.
• Communicate with insurers, loss adjusters and third parties.

Skills

Strong communication skills

Customer service skills

Organizational skills

Attention to detail

Tools

Acturis or similar systems

Job description

Commercial Claims Handler / Manager

Job Description
Our client, a respected commercial insurance provider based in Lutterworth, is seeking a Commercial Claims Handler / Manager to manage and progress client claims efficiently and professionally.

Responsibilities

• Be the first point of contact for clients reporting claims
• Gather all required information and notify insurers accurately
• Guide clients through the claims process, providing clear updates
• Communicate with insurers, loss adjusters and third parties via phone and email
• Use the internal system to progress outstanding items and track claim activity
• Ensure all claims handling meets regulatory and company standards
• Support with general administration and client queries when required

Minimum Requirements

• At least 2 years experience in Commercial Insurance Claims (Household Claims or Commercial Handling experience also considered)
• Strong communication and customer service skills
• Highly organised with strong attention to detail
• Professional, calm and confident in managing sensitive matters

Ideal Candidate

• Experience running a full commercial claims caseload
• Knowledge of Acturis or similar systems
• Proactive, problem‑solving approach
• Able to build effective relationships with clients and insurers

Benefits

• 25 days annual leave plus bank holidays
• Company contributory pension scheme
• Supportive and friendly working environment

Seniority level: Entry level

Employment type: Full-time

Job function: Finance and Sales

Industry: Insurance