Coffee Shop Supervisor

Thomas Franks Ltd.; Hereford; On-site; GBP 30,000; Full time

Job summary

A leading independent catering company in Hereford is seeking a dedicated Coffee Shop Supervisor to manage operations and train staff. The successful candidate will be responsible for stock management, food hygiene, and providing excellent customer service. This full-time role offers opportunities for professional development and a supportive team environment. Benefits include a gym membership, cycle to work scheme, and free meals on duty.

Benefits

Wider wallet scheme (discounts at major retailers)

Free meals on duty

Gym membership

Cycle to work scheme

Recommend a friend bonus

Well established apprenticeship programme

Employee assistance programme

Workplace pension

Excellent career progression

Qualifications

• Previous experience of working within a coffee shop environment.
• Ability to manage moderately heavy lifting, carrying, and pushing.
• Willingness to learn new skills and take responsibility.

Responsibilities

• Manage stock levels and ensure ordering of goods.
• Train and develop the team.
• Complete monthly audits.
• Ensure food standards and hygiene policies are followed.
• Serve customers and maintain service standards.

Skills

Team working abilities

Listening skills

Food hygiene certificate preferred

Reliability

Customer service orientation

Job description

Contract: Full Time, Permanent
Salary: 29500
Hours: 40 per week

A co-educational specialist residential college of further education based in the English city of Hereford. Catering for around 100 students and teachers. We offers a Delivered breakfast, lunch and Supper. This is a Monday to Sunday operation with lots of hospitality. Additional benefits of this location is free parking and discounted gym membership for on-site facilities.

We currently have an excellent opportunity for a dedicated customer focused coffee shop supervisor to join our team at a fantastic client in Hereford.

Role requirements (Task & Responsibilities):

• Manage the stock levels effectively and ensure ordering of goods is managed well.
• To train and develop the team.
• To complete monthly audits.
• Ensuring company food standards are adhered to and wastage controlled.
• Ensuring all Food Hygiene and Health & Safety policies and allergen control procedures are followed.
• Ensure all FOH staff are attending for work at the correct time and wearing clean appropriate uniform at the commencement of their shift.
• Ensure all staff are working to the required standards.
• Complete the weekly service rota and re-allocate duties if required according to business requirements.
• Ensure cleaning and Health & Safety check lists are completed daily.
• Prepare all service areas for the days business relating to that meal service.
• Restock and replenish stocks and consumables as required during service periods, pre-empt customer needs and achieve optimum customer service delivery.
• Keep the kitchen informed of any food running out and pre-empt any delays in customer waiting.
• Operate cleaning, dishwashing equipment. Properly clean and store equipment, service, preparation and storage areas.
• Complete all / any necessary cleaning/hygiene duties.
• Serve customers, visitors, and guest in line with company and client service standards and expectations.
• On a rota basis work additional hours during and out of term time to assist with lettings, functions and school events.
• Check all special dietary requirements for pupils and staff on a daily basis.
• Liaise with the Executive/Duty Chef to ensure all functions, events and special diets are appropriately catered for.
• Attend daily menu briefing and communicate this information to the front of house team.

General Responsibilities:

• Ensure attendance to all staff meetings as required.
• Ensure that all policies and procedural requirements of both legislation and company are adhered to in order to promote a professional and flexible approach at all times.
• Ensure that the correct uniform is worn neatly and cleanly at all times.
• Ensure all necessary checks are carried out in the service and associated areas for food temperatures.
• Carry out all reasonable request of the management.
• Be conscientious with regard to Health & Safety and report any hazards to the manager.

Key personal skills and attributes:

• Previous experience of working within a coffee shop environment
• Previous experience of serving customers within a catering establishment
• Team working abilities, Listening skills, the ability to work on own initiative, impeccable personal presentation, hygiene and behaviour to others, Food hygiene certificate preferred.
• The ability to be adaptable and be flexible as necessary. Reliable, Honest and able to demonstrate an open attentive approach to customer service.
• Willingness to learn new skills and take some responsibility.
• Ability to manage some moderately heavy lifting, carrying, and pushing.

Benefits:

• Wider wallet scheme (discounts at major retailers, restaurants, gyms etc)
• Free meals on duty
• Volunteers leave – up to one day per year.
• Gym membership
• Cycle to work scheme.
• Recommend a friend bonus.
• Unrivalled individual training and development.
• Well established apprenticeship programme.
• Team & company social events.
• Employee assistance programme.
• Workplace pension
• Excellent career progression within a leading independent contract caterer.

About us

Thomas Franks is a founder led, fresh food catering business with a focus on excellence and service delivered with individuality, passion and style. We are unique in every approach and our clients, and our people are paramount to our daily success.

Disclaimer

All applicants must be able to demonstrate that they have the Right to Work in the UK to be considered for this role.

An enhanced DBS, Identity & reference checks (covering the last five years) will form part of the selection process. As an organisation using the Disclosure Barring Service (DBS) Disclosure service to assess applicants' suitability for positions of trust, Thomas Franks Ltd complies fully with the DBS Code of Practice and undertakes to treat all applicants for positions fairly. We are committed to safeguarding the welfare of children and undertake not to discriminate unfairly against any subject of a Disclosure based on conviction or other information revealed. However, for any post in a school please be aware that any application is exempt from the Rehabilitation of Offenders Act 1974 and as such any criminal conviction, caution or bind-over must be declared.

Diversity and Inclusion at Thomas Franks

We actively encourage applications from candidates from diverse backgrounds and continue to develop a culture of growth and inclusion and would like to invite applications from groups who are currently under-represented, because we believe greater diversity leads to exceptional results and provides a better working life.