Client Success Analyst

Synectics Solutions Ltd; United Kingdom; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading solutions provider in the United Kingdom is seeking a dedicated professional to join the Client Success department. This role involves assisting Client Success Managers in fostering client relationships and optimizing application usage. The ideal candidate has proven experience in a customer-facing role and demonstrates strong communication and organizational skills. Join us in shaping a future that addresses risk management and fraud prevention. Competitive salary and growth opportunities available.

Qualifications

• Proven experience in a customer-facing, business-oriented role.
• Enthusiasm and ability to learn new skills quickly.
• Ability to work independently and as part of a team.

Responsibilities

• Assist Client Success Managers in developing client relationships.
• Coordinate and participate in meetings, including documentation.
• Manage Change Requests collaborating with clients.

Skills

Strong communication skills

Effective planning and organizational skills

Ability to build productive relationships

Positive problem-solving approach

Job description

We are seeking a dedicated professional to join our Client Success department, supporting the ongoing growth of our products and client base.

Key Responsibilities

• Assist Client Success Managers in developing client relationships and optimizing application usage.
• Coordinate and participate in internal and external meetings, including planning, documentation, and follow‑up.
• Collaborate with clients and Client Success Managers to manage Change Requests.
• Prepare draft quotes for review, approval, and internal tracking through completion.
• Oversee the release process, including scheduling downtime and application testing.
• Foster strong relationships with both clients and internal teams.
• Log and review customer support calls, escalating issues as necessary.

Requirements

• Proven experience in a customer‑facing, business‑oriented role with strong communication skills.
• Demonstrated enthusiasm and ability to learn new skills and adapt to evolving practices.
• Effective planning and organizational skills, with a focus on prioritizing workload and achieving outcomes.
• Ability to build and maintain productive working relationships.
• Capable of working independently and as part of a team in a dynamic, fast‑paced environment.
• Positive approach to problem‑solving, decision‑making, and engaging with diverse stakeholders.

We create bespoke solutions that enable private and public sector organisations to truly understand their customers, manage risk and prevent fraud. And we do it well – to date we’ve helped to save over £5 billion.

From opportunistic to organised, fraud affects everyone. We as consumers pay the price of fraud in every financial or insurance product that we take out. The use of our products helps our clients avoid risk, which in turn benefits us as consumers. We’re not just an IT business, our products have real world impact.

Join us and shape the future.