Client Relations Executive

Elior UK; City of London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading food service company is seeking a Client Relations Executive to strengthen relationships with Education clients across the UK. This role involves engaging with clients to ensure retention, managing the client pipeline, and providing tailored solutions. The ideal candidate will have a background in the Education sector and demonstrate strong communication skills. This full-time position requires regular travel and offers a range of benefits, including flexible working hours and generous holiday allowances.

Benefits

Free, tasty meals

Flexible working

Generous holiday allowance

Paid volunteering days

Career development opportunities

Pension schemes and life assurance

Company car or car allowance

Qualifications

• Experience in the Education sector of contract catering is required.
• Proven track record of building client partnerships.
• Excellent communication, listening, and influencing skills are essential.

Responsibilities

• Engage with clients to maintain and grow relationships.
• Manage client retention pipeline to meet renewal targets.
• Analyze win/loss outcomes to strengthen retention.

Skills

Experience in the Education sector of contract catering

Building and sustaining strong client partnerships

Excellent communication skills

Data and financial analysis skills

Collaborative mindset

Tools

CRM tools

Job description

We’re looking for a passionate and proactive Client Relations Executive to join our team, focusing on strengthening relationships with our Education clients. You’ll play a key role in our retention strategy — building trust, driving renewals, and ensuring every client feels valued and supported. This is a field‑based role where no two days are the same — you’ll collaborate with operations and support teams to deliver exceptional service and identify opportunities for growth.

This is a national role requiring regular travel across the UK for client meetings and site visits.

Responsibilities

• Engaging with Education clients to maintain and grow strong, positive relationships.
• Managing the client retention pipeline, ensuring renewal targets are met.
• Coordinating re‑negotiation and re‑bid activity, from documentation to client presentations.
• Using CRM tools to track performance, monitor risks, and identify opportunities for improvement.
• Partnering with internal teams to develop tailored solutions based on client feedback.
• Analysing win/loss outcomes to inform future strategies and strengthen retention.

Qualifications

• You must have experience in the Education sector of contract catering.
• A track record of building and sustaining strong client partnerships.
• Excellent communication, listening, and influencing skills.
• Confidence with data and financial analysis to support sound decision‑making.
• A collaborative mindset with the ability to engage effectively across teams.

Working pattern

Monday to Friday, 37.5 hours a week - Field‑based role

Benefits

• Free, tasty meals – Enjoy tasty, nutritious food on us while you work!
• Flexible working – including part time roles, because life doesn’t run on a 9‑5 schedule.
• Plenty of Time to Unwind – generous holiday allowance of 33 days, with the option to buy more.
• Leave for life’s important moments – whether family, personal or unexpected.
• Give back time – paid volunteering days for the causes you care about.
• Room to grow – career development and learning opportunities for all stages of your career.
• Financial security – pension schemes and life assurance.
• Drive in Style – Enjoy a company car or car allowance.

Additional Information

One small thing— we welcome you to apply using the name you feel most comfortable with! No need for legal names at this stage.

Why You’ll Love Working Here

We’re a people‑first business with over 10,000 colleagues across the UK, serving everything from stadiums to hospitals, schools to workplaces. Our mission? To enrich lives everywhere, every day.

And here’s the best part - 87% of our team say they’re proud to work here! Why? Because we create a place where you’re listened to, trusted, supported, and valued.

Not sure you match every single requirement? Apply anyway! Research shows that many people—especially women and those from under‑represented backgrounds—hold back unless they meet 100% of the criteria. But we hire for potential, not just experience. If you’re passionate and ready to grow, we want to hear from you!

We Celebrate You!

At Elior, diversity and inclusion aren’t just policies, they’re who we are. We know that different perspectives make us stronger, and we’re dedicated to creating an environment where everyone feels seen, heard, and empowered to succeed.

Need any support or adjustments during the application process? Just let us know — we’re happy to help!

Ready to join us? Hit “Apply Now” and let’s chat!

Job Details

• Seniority Level: Executive
• Employment type: Full‑time
• Job function: Management
• Industries: Food and Beverage Services