Client Operations Analyst

Vantage Point Global Ltd; Belfast; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A leading global consultancy in Belfast seeks a Client Operations Analyst for its Elevate Programme aimed at early career talent. The role involves assessing grant applications, producing assessment reports, and ensuring delivery against milestones. Ideal candidates are recent graduates or professionals seeking a new challenge, with clear writing and analytical skills. The position offers a hybrid work model after initial training and a chance to transition into a permanent role.

Benefits

Health cash plan

Cycle to work scheme

Ongoing training and development support

Performance review every 6 months

Potential salary uplift at 12 months

Qualifications

• Grant lifecycle experience, especially in government delivery is a plus.
• Spotlight or Creditsafe experience welcome but not essential.

Responsibilities

• Assess applications against published criteria and document rationale.
• Write assessment summaries for decision panels including risks and recommendations.
• Identify delivery, financial, and compliance risks.

Skills

Clear writing and confident communication

Strong analysis and attention to detail

Ability to interpret rules

Sound judgement

Continuous improvement mindset

Education

Recent graduates or early-career professionals

Job description

The Client Operations Analyst – Elevate Programme for early careers talent (12 - 24 months)

Location: Belfast city centre, 3 days/week onsite

Start Date: Late March 2026

The Opportunity

Join our Elevate Programme and help fund real projects, protect public money, and keep decisions fair and evidence-based. You will work across multiple live schemes, learn the full grant lifecycle, and build strong operational and analytical skills that transfer into wider operations, risk, compliance, and programme delivery roles.

You’ll play a critical role in how decisions get made. You’ll turn applications, evidence, and reporting into clear stories and recommendations. You’ll spot risk early and fix issues before they become challenges. You’ll improve how schemes run, so good applicants move faster and weak submissions get handled consistently.

What the Role Involves

• Guiding applicants through requirements and reducing back and forth through clear answers.
• Assessing applications against published criteria and funding rules, and documenting your rationale.
• Writing sharp assessment summaries for decision panels, including risks, gaps, and recommendations.
• Tracking delivery against milestones and outputs, and chasing what is missing.
• Analyzing recipient financial and performance reports, and testing whether delivery matches commitments.
• Running several grant processes at once, and keeping them on track to deadline.
• Identifying delivery, financial, and compliance risks, and escalating with options and evidence.
• Building strong working relationships with internal teams and external stakeholders.
• Finding process fixes that reduce risk, improve quality, and speed up turnaround.

What Success Looks Like

• You manage your own caseload and hit scheme deadlines by month 1-3.
• You produce assessment reports that panels can act on quickly.
• You keep records audit-ready and easy to follow.
• Faster and cleaner decisions for panels, with fewer follow-up questions.
• Better applicant experience through clear guidance and consistent outcomes.
• Stronger scheme controls through early risk identification and tighter reporting.
• Process improvements that cut cycle time or reduce rework.

What We're Looking For

We’re open to recent graduates, early-career candidates or professionals looking for a new challenge. You should bring:

• Clear writing and confident communication.
• Strong analysis and attention to detail.
• Ability to interpret rules and apply them consistently.
• Sound judgement, with the confidence to escalate early.
• A continuous improvement mindset.
• Grant lifecycle experience, especially in government or public-sector delivery, is a plus, as is exposure to due diligence across different applicant types. Spotlight and/or Creditsafe experience is welcome but not essential as you’ll receive all the training you need for the role.

Programme Timings and Ways of Working

• 27 February: Application deadline
• First interviews will be held virtually.
• Final interviews: in person in Belfast city centre in March 2026
• The first 6 weeks of in-person training takes place in central Belfast – candidates will be required to attend the office up to 5 days per week.
• After training, the role becomes hybrid, with 3 days per week in the Belfast office.

Programme Benefits & Progression

• Alongside your starting salary, there will be a performance review every 6 months and a potential salary uplift at 12 months.
• Ongoing training and development support through one-to-one coaching and access to our award-winning trainers
• Health cash plan and cycle to work scheme
• Opportunity for conversion into a permanent role at 12-24 months
• Clear progression options into senior operational roles, specialist streams (compliance, risk, transformation)

Why Join?

• Be part of a high-growth team that values development and long-term career goals
• Gain early responsibility and direct exposure to operational excellence in a professional services context
• Build a solid foundation for a career in client operations and claims

Please submit your CV and answer a few screening questions via our careers portal. If you do not hear from us within three weeks of applying, your application will not progress further.

Vantage Point Global is an equal opportunities, inclusive employer. We are committed to attracting diverse talent, and welcome applications regardless of ethnicity, culture, age, gender, nationality, religion, disability, or sexual orientation.