Client Care Advisor (PT/Evenings)

Kernow Vet Group; Wetherby; On-site; GBP 60,000 - 80,000; Part time

Job summary

A veterinary referral practice in Wetherby is seeking a dedicated part-time Client Care Advisor. The role involves greeting clients, managing medical histories, and handling service fees, ensuring a friendly and professional service. With a focus on animal wellbeing, the ideal candidate should excel in communication and office proficiency. This position offers 8 hours of work weekly during evenings, along with competitive benefits including annual leave and employee wellbeing initiatives.

Benefits

6.6 weeks annual leave (FTE)

Enhanced family-friendly policies

Cycle to work scheme

Learning and development opportunities

Discounted staff pet care

Qualifications

• Proficient in using office equipment and electronic medical record systems.
• Excellent verbal and written communication skills.
• Ability to work alone and as part of a team.

Responsibilities

• Serve as the primary contact for scheduling appointments with referring veterinarians.
• Greet clients and their pets warmly and professionally.
• Manage animal medical histories and ensure records are accurate.

Skills

Office equipment proficiency

Communication skills

Teamwork

Job description

Swift Referrals, Wetherby, Wetherby, Yorkshire & The Humber

We are delighted to invite applications from experienced candidates seeking to join us as a Client Care Advisor at Swift Referrals. Join a committed, supportive and friendly front of house team putting high standards of Client Care first.

Be Part of an Advanced Team

Out of our typical operating hours we run an emergency and critical care centre, we’re seeking a passionate and dedicated part-time Client Care Advisor to join our team. As the first point of contact for our clients, you will play a crucial role in ensuring they receive a warm welcome and professional service. This role is vital in maintaining the smooth operation of our practice and ensuring the satisfaction of our clients and the well-being of their pets.

About Us

Opened in 2019 and purpose-built to industry-leading standards, Swift Referrals is a multi-disciplinary referral hospital, offering the very best in veterinary excellence, all under one roof. We specialise in the areas of orthopaedics, neurology, internal medicine and soft tissue surgery, housing world-class facilities on our premises from advanced imaging machines to specialist treatment and aftercare rooms. The hospital has fantastic equipment available including 1.5T Siemens MRI scanner, 128 Slice GE CT scanner, doppler ultrasound, endoscopy, arthroscopy and state-of-the-art operating theatres.

We are fully committed to the wellbeing of our team of over 80 employees, and we are thrilled to see how this is reflected in the consistent positive feedback in our team satisfaction surveys.

Key Responsibilities

• Serve as the primary contact for referring veterinarians, partner practices, and pet owners to schedule appointments.
• Greet clients and their pets warmly and professionally.
• Gather and manage animal medical histories, ensuring electronic and physical records are accurate and up to date.
• Handle service fees, process payments, and issue invoices or receipts.
• Provide support to team members as required.

What We’re Looking For

• Proficiency in using office equipment, computer software, and electronic medical record systems.
• The ability to work alone and as part of a team.
• Excellent verbal and written communication skills.

Working Pattern

This is a part-time permanent role working 8 hours per week covering evenings. The shifts will be:

• Monday 6pm-10pm
• Thursday 6pm-10pm

In addition to a competitive salary, you will benefit from:

• 6.6Weeks annual leaveFTE
• Additional annual leave for your birthday which will be added to your holiday allowance
• Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
• Cycle to work scheme
• Initiatives focused on employee wellbeing
• Non-accidental injury support
• Learning and development opportunities via the IVC Evidensia Academy
• Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
• Discounted staff pet care

Swift Referrals, Wetherby

Unit 706, Avenue E West, Wetherby, LS23 7GA, United Kingdom