Claims Handler CH2

Davies; Liverpool; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A legal firm in Liverpool is seeking a Claims Handler for the Casualty Team. This role involves managing a caseload of liability claims while ensuring compliance with client standards. The ideal candidate will have relevant experience or a law degree and strong organisational and communication skills. The position offers a hybrid work model with 1 day in the office and 4 days from home, alongside various employee benefits.

Benefits

25 days holiday per year

Simply Health Care Cash Plan

Access to online mental health support

Pension Contribution

Cycle to Work Scheme

Access to Online Discount Sites

Qualifications

• 12 months relevant experience or 6 months experience plus law degree or equivalent.
• Experience of MOJ Claims Portal.
• Excellent attention to detail.

Responsibilities

• Pro-actively manage a caseload of various liability claims.
• Maintain accurate data on relevant case management system.
• Comply with client SLAs.
• Ensure quality service standards are maintained.

Skills

Communication skills

Negotiation skills

Attention to detail

Organisational skills

Client care skills

Ability to manage workload

Teamwork

Education

Relevant experience or law degree

Tools

MOJ Claims Portal

Job description

Overview

Department: Legal

Employment Type: Permanent - Full Time

Location: Liverpool

Description

Is it time to open new doors in your legal journey? If so we are seeking a Claims handler to join our Casualty Team. The claims handler will be responsible for managing a caseload of Public / Employers Liability claims up to a reserve value of £20,000. This includes personal injury, product liability and property damage. The handler will manage the claim from inception to settlement pre litigation.

Key Accountabilities

• To pro-actively manage a caseload of Public Liability, Employers Liability, Property Damage & Product Liability claims
• Maintain accurate data on relevant case management system
• Comply with set client SLA’s
• Ensure quality service standards and productivity levels are maintained to a high standard
• Undertake appropriate additional tasks provided by the Team Leader

Working Hours

35 hours per week

Monday – Friday 9am – 5pm with 1 unpaid hour for lunch

Primary location for this role is Liverpool Office. This is a hybrid role working 1 day in the office and 4 days from home.

Experience, Skills and Qualifications

• 12 months relevant experience or 6 months experience plus law degree or equivalent
• Experience of MOJ Claims Portal
• Excellent attention to detail
• Strong communication and negotiation skills
• Strong organisational skills
• Client care and customer service skills
• Ability to manage own volume workload via task management
• Ability to work as a team and independently

Values

• Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our four values are at the heart of everything we do;
• We are connected
• We are Dynamic
• We are Innovative
• We succeed together

Benefits

• 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
• Simply Health Care Cash Plan
• WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
• Death In Service – after 1 years’ service
• Pension Contribution based 5% Employee / 3% Employer
• Cycle to Work Scheme*
• Tech Scheme*
• Season Ticket Loan*
• Gym Flex*
• Access to Online Discount Sites
• Discounted Gourmet Society Membership
• Discounted Tickets for Merlin Attractions nationwide
• Discounts at local retail outlets

*after successfully completing probation