Claims Handler

Admiral Group Plc; Cardiff; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading insurance provider in the UK is seeking a Claims Specialist to manage customer claims end-to-end. The ideal candidate will excel in communication, analytical, and organisational skills while fostering a culture of continuous improvement. Responsibilities include communicating with customers, managing claims, and ensuring they are informed throughout the process. Enjoy 33 days of holiday with potential for more, alongside a supportive, inclusive work environment.

Benefits

33 days annual holiday

Opportunity to buy/sell annual leave

Access to free shares after one year

Qualifications

• Strong focus on career development and continuous improvement.
• Ability to work independently and make decisions.
• Comfortable working in a fast-paced environment.

Responsibilities

• Communicate with customers via phone and email.
• Manage claims from start to finish.
• Keep customers informed during the claims process.
• Conduct investigations regarding liability.

Skills

Communication skills

Analytical skills

Attention to detail

Organisational skills

Customer centricity

Job description

About Veygo

At Veygo our world is learner and temporary pay-as-you-go car insurance. We know people's lifestyles are changing and our pay-as-you-go insurance provides our customers with flexible cover by the hour, day or week, so they can get cover when they need it, and not when they don’t. We're proud to have over 1 million customers and to be backed by Admiral Group, voted Best UK Car Insurance Provider six years in a row by The Personal Finance Awards.

The Team

Claims are at the heart of what Veygo do. We support our customer when they need us the most which is when they make a claim. The team supports customers all the way from registering to settling their claim. Other responsibilities sat with the team are servicing customer complaints, policy fraud preventing within Data Validation and Claims Underwriting. It’s a very exciting, dynamic place to be. Our department is driven by customer centricity and continuous improvement. The emphasis on you and this role will be to provide Veygo customers with the best service possible throughout their claims journey. You will need to have a relentless focus on continuous improvement and how we make things better for our customers and our colleagues.

What would you be responsible for?

• Communicate with customers via phone and email
• Manage the customers claim from start to finish - from notification, instructing suppliers, providing Total Loss settlements right up to recovering our costs from Third Party insurers
• Ensure customers are kept informed and updated during the claims process
• Manage your own case load
• Communicate with other departments, suppliers and third parties
• Make relevant investigations regarding liability and indemnity

To apply you should:

• Believe in the continuous improvement ethos and can demonstrate this in your existing role
• Have a strong focus on your own career development
• Have a natural ability to get to the root cause of issues and implement control measures to prevent the reasons for failure reoccurring
• Have strong analytical skills
• Have strong attention to detail
• Have strong communication skills
• Have strong organisation skills
• Be able to demonstrate strong customer centricity
• Be comfortable to question the status quo
• Be able to work on your own initiativeónicos and be comfortable in making decisions
• Have the ability to work in a fast-paced environment to support the growth ambitions of the business

Augusto: Where You Can

We take pride in being a diverse and inclusive business. It's a place where you can Be You, and show up as you are. We’re committed to fostering a people‑first culture where everyone is accepted, supported, and empowered to be brilliant. You can, Grow And Progress at a pace and direction that suits you, Make A Difference for our customers and each other, and Share in Our Future with all colleagues eligible for up to £3,600 of free shares each year after one year of service.

Everyone receives 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays). You also have the option to buy or sell up to an additional five days of annual leave.

We’re proud of our people‑first culture, and we've been recognised as a Great Place to Work for Women, a Great Place to Work for Wellbeing, and an overall Great Place to Work for over 25 years! We’re fully committed to making sure your progression is not slowed or halted by barriers related to race, gender, age, sexuality or any of the protected characteristics.

Our fantastic benefits make sure our colleagues have a great work‑life balance; You can view some of our other key benefits here.