Claims Handler

Premierguarantee; Birkenhead; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading insurance provider is seeking a Claims Handler in Birkenhead to manage Structural Warranty claims. You will provide exceptional service to policyholders and ensure fair and timely claim settlements. Ideal candidates will have a background in claims handling and a commitment to customer satisfaction. This role offers full-time employment and various benefits.

Benefits

Annual bonus

Private Medical Insurance

Enhanced Maternity/Paternity leave

25 days annual leave plus bank holidays

Two well-being days per year

Qualifications

• Experience in providing excellent customer service.
• Ability to work under pressure to a high standard.
• Working knowledge of FCA Regulations.

Responsibilities

• Manage a caseload of Structural Warranty claims.
• Provide advice on the claims process to Policyholders.
• Ensure claims are fairly assessed and settled promptly.

Skills

Good experience in handling claims

Ability to deal professionally with clients

Excellent prioritising skills

Strong communication skills

Well organised and conscientious

Education

Insurance related qualifications such as CII

Job description

Overview

Role: Claims Handler

Employer: Premier Guarantee

Employment type: Permanent

Job Purpose: To work within a Claims environment, processing and handling of new and existing Structural Warranty claims. You will manage your own caseload of claims within a delegated authority, aiding and supporting the Claims Team Leader and Head of Claims, liaising as necessary with Policyholders, Solicitors, Technical Surveyors and insurers, and operating strictly within FCA Regulations & Guidelines.

Key Responsibilities

• Answering calls and emails from Policyholders, providing advice on the claims process and an excellent customer experience at all times.
• To act as the main point of contact for Policyholders who have submitted a claim
• Collect accurate information and documents to proceed with a claim ensuring that all information is accurately recorded and maintained on the claim file.
• Assess a claim made by a policyholder fairly and consistently to ensure that correct coverage decisions are made.
• Proactively manage your own caseload of Structural Warranty claims, of small to medium value and complexity, ensuring they are correctly handled and that there is a fair and prompt settlement of any valid claims.
• Work with the Recoveries Team to highlight potential recovery and/or mitigation opportunities
• Set and maintain appropriate reserves throughout the lifecycle of all claims
• Handle claims declinatures and appeals
• Ensure the customer is treated fairly at all times
• Work closely with insurers and solicitors when needed
• Adhere to legal requirements, industry regulations and customer quality standards set by the company.
• Regularly review and improve existing processes
• Undertake any other duties as reasonably required

Key Skills & Experience

• Good experience in handling claims and providing excellent customer service
• A general understanding of the insurance market and related products
• Ability to deal professionally with clients/management/staff at all levels
• Ability to work under pressure to a high standard
• A high level of written and verbal communication skills
• Enthusiastic and committed with a desire to achieve and exceed targets
• A high level of listening and problem solving skills
• Excellent prioritising skills
• Able to react quickly and effectively when dealing with challenging situations
• Proven experience of understanding the importance of providing excellent customer service and experience in
• Work well with other team members
• Working knowledge of FCA Regulations
• Well organised and conscientious with ability to plan and monitor work tasks

Educational Requirements

• To have or be working towards insurance related qualifications such as CII
• Annual bonus
• Private Medical Insurance
• Enhanced Maternity/Paternity leave (after 2 years’ service)
• 25 days annual leave plus bank holidays
• x2 well being days per year

Seniority level

• Associate

Employment type

• Full-time

Job function

• Customer Service
• Industries
• Insurance and Claims Adjusting, Actuarial Services