Civil Enforcement Officer

GFL Environmental Inc.; Oxford; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading environmental services company is seeking a Parking Enforcement Officer in Oxford to manage on-street parking and promote compliance with traffic regulations. The role involves engaging with the community to provide assistance and guidance while issuing Penalty Charge Notices as necessary. Candidates should possess strong customer service skills and be able to work in all weather conditions. This position offers an opportunity to contribute positively to local traffic management and community safety.

Qualifications

• Experience in a customer-facing role.
• Ability to engage positively with the public.
• Knowledge of road traffic regulations.

Responsibilities

• Patrol designated areas and enforce parking regulations.
• Issue Penalty Charge Notices when necessary.
• Monitor parking areas and provide guidance to the public.
• Collaborate with local law enforcement for community safety.

Skills

Customer service skills

Attention to detail

Ability to work in all weather conditions

Communication skills

Job description

**Job Summary:**- Act as a visible and approachable presence in the community, patrolling designated areas to provide guidance to the public while enforcing road traffic regulations, including the issuance of Penalty Charge Notices when appropriate. - Support the reduction of traffic congestion and improvement of air quality by managing kerbside activity and ensuring compliance with parking restrictions, using a moped, bicycle, or on foot in all weather conditions. - Deliver excellent customer service by always engaging respectfully with the public and help to uphold a safe, orderly, and customer-focused environment.**Job Description:**- Monitor on-street and off-street parking areas using a moped, bicycle, or on foot, ensuring vehicles are parked in accordance with relevant regulations, and issue Penalty Charge Notices (PCNs) where non-compliance is identified, in line with local traffic orders.- Act as a visible and reassuring presence to encourage compliance, promoting responsible parking through positive public engagement and providing accurate, helpful advice on parking rules and facilities to residents and visitors.- Collect and record comprehensive evidence to support the issuance of PCNs, including writing clear and accurate reports, capturing photographic evidence, and maintaining simultaneously notes in official records.- Identify and authorise the immobilisation or removal of vehicles in line with regulatory guidelines, where necessary to support enforcement operations or ensure public safety.- Regularly inspect pay and display machines, signage, and car park equipment, reporting faults, vandalism, or maintenance issues promptly to ensure continuous service and public accessibility.- Observe and report damaged or missing street furniture, unclear road markings, or suspicious vehicles, contributing to the upkeep and safety of the public realm.- Attend court hearings or tribunal proceedings where required, providing factual witness statements and supporting documentation when a PCN is formally challenged.- Collaborate with community safety partners such as Police Community Support Officers and local law enforcement, sharing relevant observations to address anti-social behaviour and support wider community safety initiatives.- Stay informed about changes in legislation, policies, and systems affecting parking enforcement, attending training sessions and continually developing professional knowledge relevant to the role.- Support the development of colleagues by providing guidance and informal mentoring, sharing knowledge and promoting a culture of continuous improvement and teamwork.- Carry out any additional duties commensurate with the role and grading, supporting the flexible delivery of service priorities across the team.- Operate in line with the company’s core values and professional standards, demonstrating integrity, accountability, and respect in all interactions with the public and colleagues, and contributing positively to the reputation of the service.**Worker Type:**Regular**Number of Openings Available:**1Trellint, a Modaxo company, simplifies curbside management. We offer comprehensive solutions to make parking accessible, equitable, and congestion-free. Like a trellis supporting growing plants, we empower smarter parking for a thriving future. Learn more at .**About Modaxo** Modaxo is a global technology organization passionate about moving the world’s people. Working both together and independently, our collective of businesses are committed to delivering software and technology solutions that help connect people with the places they need to go for work, family, and everyday life. Learn more at .