Change Manager

Tour Partner Group; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading travel company in London seeks a passionate Change Manager to lead adoption and resistance management in their transformation programme. This role involves creating and implementing change management frameworks, ensuring stakeholder engagement, and developing tailored training and communications strategies. The ideal candidate has over 4 years of experience in change management, a strong track record in driving enterprise system adoption, and excellent communication skills. This opportunity provides a dynamic work environment that values innovation and team collaboration.

Qualifications

• 4+ years change management experience in business transformation or technology programmes.
• Proven track record of driving adoption of enterprise systems (CRM, ERP, finance systems).
• Experience with change management methodologies.
• Excellent communication skills across various formats.

Responsibilities

• Develop and own the change management approach for the transformation programme.
• Create a repeatable change management framework for initiatives.
• Ensure change management is embedded in project delivery.
• Design role-based training curriculum for various users.
• Develop communications strategy for the transformation programme.

Skills

Change management experience

Driving adoption of enterprise systems

Change management methodology

Training design and delivery

Strong influencing skills

Data-driven approach

Excellent communication skills

Travel or hospitality industry experience

Job description

We are looking for a passionate and dynamic Change Manager to join our team in London, UK. In this role, you will own adoption and resistance management across our transformationprogramme, ensuring new technologies and ways of working are fully embraced and deliver real business value. Working with teams across the organisation, you will apply a consistent change approach while tailoring tactics to different audiences to drive lasting adoption.

Tour Partner Group is a leading DMC for the UK, Ireland, the Nordics and Baltics. We bring together more than 300 destination specialists, designing B2B travel for Groups and FIT. Along with our MICE division, HORIZONS by Tour Partner Group, we are the experts in creating authentic experiences and memories that last a lifetime.

We have offices in London, Edinburgh, Dublin, Copenhagen, and Phoenix. Our mission is to deliver personally tailored, authentic tours. Perfectly.

Your responsibilities

What will I be doing?

• Develop and own the change management approach for the transformation programme
• Create a repeatable change management framework that can be applied consistently across all initiatives
• For each initiative, assess change impact: who is affected, how significantly, what they need to do differently
• Develop initiative-specific change plans covering stakeholder engagement, communications, training, and adoption
• Ensure change management is embedded in project delivery, not bolted on at the end
• Partner with Project Managers to integrate change activities into project plans and timelines
• Define adoption metrics for each initiative – what does "success" look like beyond go-live?
• Projects are only considered complete when adoption targets are achieved – go-live is not success
• Design adoption tactics tailored to each initiative, audience, and business unit
• Implement dashboards to track adoption in real-time across all initiatives
• Identify lagging teams early and intervene before problems become entrenched
• Report adoption progress to Steering Committee and escalate where adoption stalls
• Build and manage a network of change champions across business units and geographies (UK, Nordics)
• Recruit "Power Users" for each initiative – early adopters who test solutions, provide feedback, and train peers
• Work with MDs to designate senior leaders as transformation sponsors with visible advocacy roles
• Enable champions with tools, talking points, and support to drive adoption in their teams
• Create feedback loops so frontline insights reach the programme team and inform solution design
• Recognise and celebrate champion contributions
• Proactively identify resistance across all initiatives – understand why people don't want to change
• Distinguish between legitimate concerns (bad process, missing training, genuine issues) and reluctance to change
• Address legitimate concerns by feeding back to project teams for resolution
• Work with managers to address resistance constructively – coaching, support, and where necessary, accountability
• Support difficult conversations when enforcement is required
• Navigate the political dynamics of change across business units with different cultures and histories
• Conduct training needs analysis for each initiative – what skills do people need to succeed?
• Design role-based training curriculum – different users need different training depths
• Coordinate training delivery across modalities: classroom, e-learning, videos, quick reference guides, on-the-job coaching
• Ensure training happens at the right time – not too early (forgotten), not too late (panic)
• Measure training effectiveness – can people actually perform the new tasks?
• Support ongoing capability building and reinforcement, not just go-live training
• Develop and execute communications strategy for the transformation programme
• Create consistent narrative across all initiatives – why we're changing, what's in it for employees, what's expected
• Position technology change as "exchange of value" – new tools eliminate tedious manual work in exchange for adoption and learning
• Tailor messages by audience – executives, managers, frontline staff, different business units
• Capture and share success stories – make early wins visible to build momentum
• Manage communications across multiple channels (email, Teams, town halls, team meetings, intranet)
• Coordinate with HR and Internal Communications on sensitive messaging (especially where headcount changes are involved)
• Ensure executives visibly sponsor and advocate for change, not just govern from steeringcommittees
• Brief executives on their role in driving adoption – what they need to say and do
• Prepare talking points and materials for executive communications
• Support CFO (Business Sponsor) in holding MDs accountable for adoption in their units
• Escalate when executive air cover is needed to overcome blockers or resistance

Your profile

What skills do I need?

• 4+ years change management experience in business transformation or technology programmes
• Proven track record of driving adoption of enterprise systems (CRM, ERP, finance systems, or similar)
• Experience with change management methodology (Prosci ADKAR, Kotter, or similar)
• Training design and delivery experience – can create and run effective training programmes
• Strong influencing skills – can persuade without authority and navigate organisational politics
• Data-driven approach – tracks adoption metrics, identifies patterns, intervenes based on evidence
• Comfortable with both encouragement and accountability – can have difficult conversations when needed
• Excellent communication skills – written, verbal, and presentation
• Experience working across multiple business units, teams, or geographies
• Ability to manage multiple initiatives simultaneously with different stakeholders and timelines
• Travel or hospitality industry experience
• Experience with CRM, finance automation, or BI/analytics platform adoption programmes
• Experience with transformation programmes involving headcount changes or role redesign
• Experience supporting M&A integration and organisational change
• Experience building and managing champion/ambassador networks at scale
• Internal communications or employee engagement background
• Multi-country change management experience (UK and European markets)
  

Please, fill in the contact form.
Don't forget to attach your CV.

Name

Email

Phone Number

Drag and drop files here
or browse

(Supported file formats: pdf,doc,docs,txt,rtf,epub. File size up to 5MB)