Championship Ticketing & Guest Experience Agent

Wimbledon; Wimbledon; On-site; GBP 20,000 - 25,000; Full time

Job summary

A globally recognized sports organization is seeking a Ticketing Guest Service Agent to provide exemplary customer service to Guests. You will handle inquiries related to ticketing for The Championships while adhering to the core values of Heritage, Integrity, Respect, and Excellence. The ideal candidate will excel in written and verbal communication, remain composed under pressure, and contribute effectively to a team-oriented environment. Work is on-site with specific hours, including extended periods during peak times.

Qualifications

• Proven experience in a customer-facing role delivering exceptional customer service.
• Ability to maintain composure in busy environments.
• High attention to accuracy and detail.

Responsibilities

• Provide professional service to Guests, managing calls and emails.
• Navigate ticketing systems for queries related to accessibility and refunds.
• Collaborate with team members to maintain effective operations.

Skills

Excellent written and verbal communication skills

Strong active listening skills

Competence with Microsoft Office

Calm under pressure

Tools

Zendesk

Job description

A globally recognized sports organization is seeking a Ticketing Guest Service Agent to provide exemplary customer service to Guests. You will handle inquiries related to ticketing for The Championships while adhering to the core values of Heritage, Integrity, Respect, and Excellence. The ideal candidate will excel in written and verbal communication, remain composed under pressure, and contribute effectively to a team-oriented environment. Work is on-site with specific hours, including extended periods during peak times.