CCTV Operator

CHESHIRE East; Macclesfield; On-site; GBP 40,000 - 60,000; Full time

Job description

Join our Public Space CCTV team and be at the heart of keeping our communities safe. From monitoring live incidents to taking emergency calls, you’ll play a vital role where every shift brings something new.

If you’re passionate about helping others, where you truly make a difference and want a role full of purpose, we’d love to have you on the team.

Contract: Permanent | Pay: Starting at £26,403 [plus an additional approx 20%], incremental for 5 years to £28,142 [plus an additional approx 20%] with yearly cost of living pay rises | Shifts cover days, nights, weekends and bank holidays working alternate 11.5hr days and nights| The position is for 1 FTE (37hrs average)

ABOUT THE ROLE

In This Job you will

• Proactively monitor CCTV camera images, adopt both an active and pro‑active response by ensuring the information observed is correctly interpreted and communicated to all relevant organisations, mainly the blue light services.
• Identify individual cameras and targets to assist, wherever possible, in the identification of criminal and suspicious activities and to take appropriate action.
• Work in close liaison with the Police and other organisations, to ensure the system is effective, efficient and operating at its full potential.
• Attend Court, wherever necessary, to give evidence.
• Be responsible for the supervision of all persons visiting the Control Room and ensuring their compliance with the Data Protection Act and all relevant Codes of Practice.
• Monitor lone worker alarms, business alarms, third party CCTV and all other work that aligns with working in an emergency Control Centre.
• Take emergency Out of Hours calls into the council during evening and weekends, resolve each call, provide advice and make the necessary outbound service call if required.
• Keep and maintain records, relevant statistical information and write reports as required and to carry out all other administrative tasks relevant to the post.

ABOUT YOU

You will:

• Have experience in problem solving
• Have experience in customer service
• Be confident and have the ability to think fast on your feet
• Be happy to use radios to multiple other radio users in a calm and confident manner
• Be able to multi‑task under pressure
• Be flexible in your approach to the work day
• Be able to obtain an SIA Licence in CCTV (which includes passing a week long course) and obtain NPPV Vetting to level 2 (full)
• Be able to work nights, days, weekends and bank holidays inclusive of Christmas.

To find out more about our essential and desirable criteria for the role please view the 'in this job you will need' section within the attached JDPS document.

WHAT WE OFFER IN RETURN

• A competitive salary – Between £26,403 per annum – £28,142 per pro‑rata annum with guaranteed yearly pay increases!
• Enhanced annual leave – Start with an impressive 26 days of annual leave (excluding bank holidays) from day one, and watch it grow to 31 days after just five years of service.
• Salary sacrifice, green car scheme – Drive green and save green! Lease a brand‑new electric or hybrid car through our salary sacrifice scheme. There are no credit checks, no deposits, just significant savings, and exclusive offers on a three‑year lease.
• White goods salary sacrifice scheme – Upgrade your home with ease. Purchase home and electronic items through our salary sacrifice scheme, spreading the cost of big‑ticket purchases like appliances, computers, and tech gadgets directly from your salary.
• Enhanced public pension – Secure your future with our career average pension, where contributions are built at a rate of 1/49th of your yearly pensionable pay.
• Employee assistance programme – Access a completely free and confidential assistance service to help manage, reduce, and overcome life’s challenges, both at work and in your personal life.
• Discounted gym membership – Stay active and healthy with corporate membership prices for Everybody Leisure, including:
  • Gym, Swim and Group Fitness at all 16 facilities
  • Off‑Peak Racket Sports
  • Athletics Tracks
  • Sauna/Steam/Spa

ABOUT US

Cheshire East is an amazing place to live and work. As one of the largest employers in the borough, we can offer you a wide range of challenging and rewarding career opportunities. At Cheshire East Council we are working for a brighter future – together and our commitment to you is that our workplace culture will provide a shared purpose, a well‑led organisation with valued people succeeding together as one team and one council to deliver the best service for our customers and communities.

HOW TO APPLY

If you want to be part of our award‑winning council and contribute to our ongoing success, have the flexibility and drive to enable us to innovate, are committed to working as part of a team and striving to deliver exceptional service wherever you can, we would especially like to hear from you. To apply for the role please click apply for this job at the bottom of the page, or, for an informal chat about the role please contact Stuart Hobson via [e-mail]

FURTHER INFORMATION

For further information please contact Stuart Hobson via email: [e-mail]. We reserve the right to close a vacancy early if a high volume of applications are received or where a suitable application is found.

Cheshire East Council is committed to safeguarding children and vulnerable adults across the Borough. As such, any cautions, convictions, reprimands or final warnings that are ‘not protected’ as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) order 1975 (as amended in 2013) relating to the non‑disclosure of spent convictions do not apply to this job. You must therefore, disclose whether you have any previous convictions where prompted to do so within the application process.

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Please ensure you check the email account (including junk/spam boxes) from which you apply regularly as we will use this to contact you regarding your application.

If you have not heard from us within 4 weeks of the closing date then it is likely that you have not been shortlisted on this occasion, however please do not be discouraged from applying again.

For any technical enquiries please email [e-mail]. Please quote the job reference number in all correspondence.