Case Manager - Residential Family Services Ilford

Virtual Bridges, Inc.; Ilford; On-site; GBP 29,000 - 32,000; Full time

Job summary

A social services organization in Ilford is seeking a Case Manager for Residential Family Services. You will manage a caseload of families, provide guidance, and ensure high-quality case records while collaborating with local authorities. The ideal candidate should have an NVQ Level 3 and 3 years' relevant experience. Competitive salary of £29,000 to £31,500 plus overtime opportunities offered.

Benefits

Ongoing training and professional development

Supportive working environment

Competitive salary plus overtime opportunities

Qualifications

• Minimum NVQ Level 3 in Childcare, Education, or a relevant field.
• 3 years' experience with families and children.
• Strong knowledge in child protection and family assessment.

Responsibilities

• Manage a caseload of families throughout their assessment process.
• Act as a positive role model for parents and children.
• Ensure compliance with safeguarding and safety standards.

Skills

Child protection knowledge

Communication skills

Organisational skills

Empathetic approach

Multi-agency working

Education

NVQ Level 3 in Childcare/Relevant Field

Job description

Case Manager - Residential Family Services Ilford

We are recruiting a Case Manager for Residential Family Services in Ilford at Virtual Bridges.

• Location: Ilford
• Employment type: Full-time, 40 hours per week (incl. evenings, weekends, bank holidays)
• Salary: £29,000 – £31,500 per annum plus overtime opportunities

What You'll Be Doing

• Managing a caseload of families throughout their assessment process.
• Acting as a positive role model and providing guidance to parents and children.
• Leading the safe day-to-day running of the service during shifts.
• Overseeing and supporting key workers, ensuring high-quality case records and reports.
• Liaising with local authorities, social workers, guardians, and other professionals.
• Supervising and supporting staff, including contributing to training and inductions.
• Ensuring compliance with safeguarding, health & safety, and Residential Family Centre Standards.

What We're Looking For

• Minimum NVQ Level 3 (Childcare, Education, or relevant field) – Level 5 or equivalent desirable.
• At least 3 years’ experience with families and children, ideally in a residential or safeguarding context.
• Strong knowledge of child protection, child development and family assessment processes.
• Experience in multi‑agency working and case management.
• Excellent communication, report-writing and organisational skills.
• A supportive, empathetic approach with the ability to manage sensitive situations calmly.
• Flexibility to work some evenings, weekends and bank holidays.

Why apply?

• Competitive salary plus overtime opportunities.
• The chance to make a real impact on vulnerable families.
• Ongoing training and professional development.
• Supportive, collaborative working environment.

Note: An Enhanced DBS check is required for this role.

If you are passionate about safeguarding children and empowering families, we’d love to hear from you. Apply today to take the next step in your career as a Case Manager.