Cancer Administrator

Haringey GP Federation; Worthing; On-site; GBP 21,000 - 23,000; Full time

Job summary

A healthcare provider in Worthing is seeking a Cancer Administrator to support our Cancer Services Department. The successful candidate will monitor and manage incoming calls, liaise with patients, and assist with administrative tasks. Candidates should have prior admin or reception experience, strong organisational skills, and be capable of working independently. This role offers a chance to work in a supportive environment within the NHS, with full training provided in relevant software systems.

Benefits

Training and development opportunities

Supportive team environment

Healthcare benefits

Qualifications

• Experience in administration or reception environments.
• Good communication, organisational, and time-management skills.
• Understanding of confidentiality and ability to work under pressure.

Responsibilities

• Monitor incoming telephone calls to Cancer Support lines.
• Use software to advise patients of appointments and service directions.
• Manage communications and triage requests from patients and professionals.

Skills

Admin/Reception experience using office software

Good telephone manner

Clerical & Organisational skills

Education

GCSE or equivalent in English and Maths

Job description

University Hospitals Sussex NHS Foundation Trust (279)

Cancer Administrator

The closing date is 13 January 2026

An opportunity has arisen for a band 3 Cancer Support Line Operator to work within our Cancer Services Department based at Worthing and St. Richard's Hospital's, with cross-site travel.

Please note: This role does not meet the minimum criteria for visa sponsorship under the current UK immigration rules, which set specific salary and skill thresholds. As such, we are unable to provide sponsorship for this post. Applicants will therefore need to already have the right to work in the UK to be considered. We include this information at the outset to provide clarity and avoid unnecessary inconvenience for applicants.

Main duties of the job

We are looking for a highly motivated individual to provide a comprehensive cancer support line operation and administrator service to the Cancer Support Worker Team Leaders, Cancer Support Workers and Clinical Nurse Specialists as directed by the Cancer Support Worker Team Leaders. The successful candidate must be able to work using their own initiative, but also as part of a team.

Good communication, organisational and time-management skills are essential as you will need to liaise directly with patients, cancer support workers, clinical nurse specialist and the wider cancer multi-disciplinary team including community services and other third party stakeholders.

A working knowledge of general office procedures and Microsoft packages is required but full training will be given in the use of oncology and hospital software.

About us

At UHSussex, diversity is our strength, and we want you to feel included to help us always deliver Excellent Care Everywhere, as shown in our Outstanding for Caring CQC rating. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of staff networks to help break down barriers, and can offer a buddy to help new members settle in. We're proud to be a Disability Confident Employer (Level 3) and a Veteran Aware Trust.

Job responsibilities

To monitor the incoming telephone calls to the Clinical Nurse Specialist (CNS) and Cancer Support Worker (CSW) support lines. This includes triaging and escalating voicemail messages left by patients, relatives, GPs within the Trust/PCT and other stakeholders. Using electronic diaries, email and outgoing telephone contacts to redirect and signpost.

To use CAREFLOW, EVOLVE, CRIS, Somerset Cancer Register and other Trust programmes to advise patients of follow-up appointments, check the reporting of scans when requested to do so by CSWs and CNSs and locate the best services for patient signposting where applicable.

Record and report all patient communication on the Somerset Cancer Register in a clear and precise manner and referring to CSWs and CNSs where necessary. This includes the escalation of clinical concerns and arranging Holistic Needs Assessments as required.

To liaise with Oncology Secretaries to cancel/re-book appointments as requested by the Consultants, CNSs or patient.

To be responsible for monitoring the CNS and CSW joint email box, triaging, redirecting and completing requests from CNSs and other stakeholders using own initiative and decision‑making skills.

To assist with the completion of electronic referrals to other services such as the Macmillan Welfare and Benefits Team, Community Palliative Care Team and Counselling Services.

To maintain good communications with the Clinical Nurse Specialists, Cancer Support Workers and other staff outside the department, as well as patients and members of the public.

In the absence of the relevant CNS, ensure that appropriate messages are taken or information escalated, where appropriate, to the covering lead CNS.

To liaise with internal and external professionals and departments and the general public as and when required, in a friendly, professional and courteous manner.

To attend Team meetings, as and when required.

To complete all other clerical duties as required by the service, as agreed by line manager with direction from the CNS team.

Undertaking mandatory training courses as required by the Trust and to undertake any other relevant training deemed necessary by the Lead Cancer Manager to perform the job to an acceptable standard.

Participate in the Trust Individual Performance Review (IPR) process on at least an annual basis.

To adhere to NHS Trust and Department procedures and policie

Person Specification

Experience / Qualifications

• Admin/Reception experience using office software
• GCSE or equivalent in English and Maths
• Knowledge of medical terminology

Skills

• Good telephone manner
• Understanding of confidentiality
• Clerical & Organisational skills

Personal Qualities

• Able to use initiative and work as part of a team
• Ability to work in a pressurised environment
• Ability to accept and manage change

Equality, Diversity and Inclusion

• Evidence of having undertaken own development to improve understanding of equalities issues
• Evidence of having championed diversity in previous roles (as appropriate to role).

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

University Hospitals Sussex NHS Foundation Trust (279)