Cafe Manager - Edinburgh Castle

Benugo Limited; City of Edinburgh; On-site; GBP 30,000 - 40,000; Full time

Job summary

A reputable café company is seeking a skilled Café Manager at the iconic Redcoat Café in Edinburgh Castle. The successful candidate will oversee daily operations, ensure exceptional customer service, and drive team development. This role offers a competitive salary, benefits package, and opportunities for career progression within a supportive environment.

Benefits

Clear path for career development

Competitive salary and benefits

Medical benefits and life assurance

Enhanced maternity and paternity leave

Company sick leave

Monthly dining allowance

Free lunch during shifts

Employee discounts at retailers

Access to Employee Assistance Programme

Qualifications

• Experience in a high-volume café environment.
• Ability to maintain high standards of customer service.
• Experience in driving sales and service improvements.

Responsibilities

• Oversee daily operations for efficient service.
• Maintain high customer service standards.
• Support team development through feedback and coaching.
• Uphold food hygiene and safety standards.

Skills

Strong food and beverage knowledge

Exceptional customer service

Proven leadership abilities

Job description

Join our dynamic team at the iconic Redcoat Café, located within Scotland’s number one visitor attraction – Edinburgh Castle. We’re looking for an experienced and driven Café Manager to help lead a thriving operation with an annual turnover of £2 million.

This high-volume, counter-service café offers barista-style coffee and a grab-and-go menu. You’ll be a key member of our front-of-house management team of five, working together to deliver exceptional service in a fast-paced, tourist-driven environment.

The café operates 7 days a week, and you’ll be expected to work 5 days out of 7, including weekends, as part of a rota.

We’re a growing business, and for the right candidate, this role offers exciting development and career progression opportunities.

About the Cafe Manager role:

• Oversee daily operations to ensure everything runs efficiently and smoothly
• Maintain consistently high standards of customer service and experience
• Drive improvements in both sales and service through proactive initiatives
• Support team development with regular feedback, coaching, and mentoring
• Uphold strict food hygiene and health & safety standards at all times
• Provide occasional support for evening events as required

The ideal candidate will bring strong food and beverage knowledge, exceptional customer service, and proven leadership abilities

Additional Information

Benugo has built a culture of inclusivity & progression for all employees. Not only have we retained our family-feel culture, but we also offer a range of benefits including:

• clear path for career development and progression within a fast-growing, exciting company with a prestigious client portfolio
• A competitive salary and benefits package
• Medical benefits and life assurance for added peace of mind
• Enhanced maternity and paternity leave pay to support you as your family grows
• Company sick leave
• Company annual leave
• A monthly dining allowance to enjoy at any Benugo location
• Free lunch during your shift and complimentary tea & coffee at all Benugo sites
• Exclusive employee discounts at top retailers and fitness providers via the Hapi app
• Access to our Employee Assistance Programme and support from trained Mental Health First Aiders

If this sounds like the role for you, apply now!