Cadet Support & Visa Specialist

CAE Inc; Crawley; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading aviation training organization is seeking a Customer Support Representative at their Crawley training centre. This role involves being the first point of contact for cadet training enquiries, coordinating medical assessments, and supporting Visa applications. Ideal candidates will have customer service experience and strong analytical skills. The position offers a permanent contract with attractive benefits including private health insurance and a flexible holiday policy.

Benefits

Flexible holiday policy

Private health insurance (BUPA)

Pension scheme

Life Assurance

Healthcare cash plan

Qualifications

• Experience in a customer-facing role or customer support environment.
• Exposure to a Progressive Training Syllabus and structured learning programs.
• Familiarity with goal-oriented training plans in education or aviation.

Responsibilities

• Coordinate cadets regarding EASA/UK CAA Class 1 medicals.
• Act as primary point of contact for customer requests.
• Support cadets in Visa applications for training.

Skills

Customer service experience

Analytical skills

Fluency in English

MS Excel proficiency

MS Word proficiency

Job description

A leading aviation training organization is seeking a Customer Support Representative at their Crawley training centre. This role involves being the first point of contact for cadet training enquiries, coordinating medical assessments, and supporting Visa applications. Ideal candidates will have customer service experience and strong analytical skills. The position offers a permanent contract with attractive benefits including private health insurance and a flexible holiday policy.