Business Travel Consultant

Clarity Travel Limited; East Midlands; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading travel management company based in Derby is seeking a Travel expert to manage business travel accounts. The role involves booking and amending travel requirements across the UK and Europe, ensuring the highest level of customer service. Candidates should have experience in the travel industry and excellent communication skills. The company offers a range of benefits including holidays, employee assistance, and a bonus for referrals, creating an exciting and vibrant work environment.

Benefits

Referral bonus of £1000

Generous holiday entitlement

Day off for your birthday

Staff Awards

Hotel and airline discounts

Employee Assistance Programme

Qualifications

• Experience in Retail and Business Travel.
• Knowledge of the Travel Industry.
• Ability to work accurately under pressure.

Responsibilities

• Process bookings, amendments, and cancellations within SLA.
• Ensure the highest level of customer service.
• Work to the client’s travel policy.

Skills

Customer service experience

IT & Computer literacy

GDS skills (Galileo)

Analytical skills

Excellent communication skills

Job description

Overview and What We Offer

• Refer a friend for £1000 bonus which is unlimited!
• Generous holiday entitlement
• Day off for your birthday
• Staff Awards
• Hotel and airline discounts
• Employee Assistance Programme
• OUR COMPANY CULTURE IS..... Bright, Energetic, Fast Paced and Rewarding, where we PROVIDE you with the opportunity for that brighter FUTURE!
• Clarity Travel is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees
• At Clarity we not only listen, we adapt and we deliver
• Mon - Friday 37.5hrs
• Location - Derby

Who We Are and What We Do

We're a global, multi award winning Business Travel Company and we make business travel straightforward! By getting our customers where they need to be for work, safely, efficiently, and cost-effectively. We do this through a fusion of cutting-edge-technology and exceptional customer service. Our team comprises of over 800 industry experts, delivering the right service at exactly the right moment, we are the trusted provider of hassle‑free travel management programmes for progressive businesses and organisations everywhere.

The Portman Travel Group click here to view Arcade LinkedIn Careers Page and includes Brighter Event, Elegant Resorts, If Only and Destination Sports Group.

Role Purpose

The key purpose of the role is to be a Travel expert, working on a variety of business travel accounts. The role involves booking, amending, and cancelling all UK, European and worldwide business travel requirements, whilst offering a high level of service. Within the remit of the role, you will process all aspects of business travel from flights, rail, hotels, and ancillary services, whilst always working within the client’s travel policy.

Operational Responsibilities

• Process bookings, amendments, and cancellations within SLA through multiple contact channels, converting general Villa enquiries into actual bookings utilizing all tools and technology available.
• Obtain an accurate and comprehensive customer needs brief by using appropriate questioning techniques.
• Work to the client’s travel policy to find the most appropriate options for the customer.
• Ensure the highest level of customer service is always offered to internal and external customers.
• Effectively resolve internal and external customer and supplier queries, escalating where appropriate.
• Responsible for completing all mandatory training as determined by the business.
• Accurately process data to ensure compliance with GDPR & ISO standards.
• Keep up-to-date with travel trends and industry knowledge.
• Promote a professional image to all customers and suppliers.
• Be aware of team targets and overall team performance against targets.
• Maximize supplier income by actively promoting and selling through agreed preferred partners.

Experience and Qualifications

• Experience in Retail یی Business Travel.
• Knowledge of the Travel Industry.
• Proven customer service experience.
• IT & Computer literate with experience of email and web-based programs & GDS skills (Galileo).
• Ability to work accurately under pressure, in a fast‑paced environment.
• Excellent communication skills both verbal and written.
• Ability to understand our clients’ needs and requirements.
• Ability to think logically and consider all relevant aspects with strong analytical skills.
• Ability to work within a team environment to achieve team/department objectives.