Business Support & Administration Apprentice

Rockwool International A/S,; Pencoed; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading global stone wool solutions provider is seeking a Business Support & Administration Apprentice based in Pencoed. This full-time role involves supporting customer inquiries, processing orders, and collaborating across departments. Ideal candidates will possess at least 5 GCSEs including Maths and English, and show a proactive attitude towards their work and learning. The position offers a competitive salary, company bonuses, and a comprehensive benefits package including health insurance and a pension scheme.

Benefits

Competitive Salary

Company Bonus Scheme

30 days annual leave + Bank Holidays

Company Pension Scheme

Westfield Health Cashback Scheme

Life Assurance 4x annual salary

Enhanced Sick Pay Scheme

Qualifications

• Minimum 5 GCSE’s at Grade C or higher, including Maths and English.
• Proactive and eager approach to work and learning.
• Ability to prioritize and organize time effectively.

Responsibilities

• Support with general administrative tasks and customer inquiries.
• Process orders, credit notes, and follow-up communications.
• Liaise with Sales and Technical teams to meet customer needs.

Skills

Proactive work approach

Organizational skills

Microsoft Office proficiency

Education

Minimum 5 GCSEs at Grade C or higher including Maths and English

Job description

Business Support & Administration Apprentice page is loaded## Business Support & Administration Apprenticelocations: Bridgendtime type: Full timeposted on: Posted Yesterdaytime left to apply: End Date: January 5, 2026 (24 days left to apply)job requisition id: R0033341**Job Title:** Business Support & Administration Apprentice - Rockfon **Location:** This position is based at our offices in Pencoed, Bridgend.In a fast-paced, ever-changing world we owe it to ourselves and future generations to live responsibly. At ROCKWOOL, we enrich modern living through innovative stone‑wool solutions.Rockfon is one of the UK’s leading manufacturers of suspended ceiling and acoustic wall panel solutions and part of the ROCKWOOL group. Following significant growth in recent years, we are seeking to expand our team to support our continued development.*Join us and make a difference!***Your Future Team:**You will report to the Customer Service & Business Operations Manager, you will support with general administrative tasks, customer inquiries (digitally and verbally) and order processing. With a strong focus on cross-departmental collaboration you will also have exposure to various other parts of the Rockfon business.**What you will be doing:*** Studying a Level 3 Business Administration qualification* Liaising with Sales and Technical teams to understand customer needs* Providing friendly, knowledgeable customer service by phone and email* Accurately processing orders, credit notes and follow-up communications* Supporting customer returns, stock movements and supplier performance improvement initiatives* Proposing appropriate product solutions and advise customers* Working closely with Logistics and Supply Chain to maintain high service levels* Supporting non-standard pricing and quotation requests* Attending product training sessions at the company Training Centre**What you bring:*** Minimum 5 GCSE’s at Grade C or higher including Maths and English (or equivalent qualifications)* Proactive and eager approach to work and their learning* The ability to prioritise and organise time effectively* Capable of working with computer systems including Microsoft Office* Willingness to participate in a variety of tasks and projects**What we offer:*** Competitive Salary* Company Bonus Scheme* 30 days annual leave + Bank Holidays* Company Pension Scheme* Westfield Health Cashback Scheme* Life Assurance 4x annual salary* Enhanced Sick Pay Scheme**Who we are** We are the world leader in stone wool solutions. Founded in 1937 in Denmark, we transform volcanic rock into safe, sustainable products that help people and communities thrive. Today we are a global company with more than 12,000 employees in 40+ countries and 51 manufacturing facilities, united by one purpose: to release the natural power of stone to enrich modern living.Sustainability is central to our strategy. We were among the first companies to commit to the UN Sustainable Development Goals and now actively contribute to 11 SDGs, including SDG14 (Life Below Water). Through our partnership with the One Ocean Foundation and our sponsorship of the Denmark SailGP team, we raise awareness of ocean‑health challenges and help accelerate solutions.**Diverse and inclusive culture** We employ people from 79 nationalities worldwide and are committed to equal opportunities, diversity and zero tolerance for discrimination. At ROCKWOOL you’ll find a friendly, supportive environment guided by “The ROCKWOOL Way” our values of ambition, responsibility, integrity and efficiency.**Closing Date: 4th January 2026**Part of ROCKWOOL Group, Rockfon improves wellbeing across the world by creating quieter, healthier, and more beautiful indoor spaces. Our complete acoustic wall and ceiling solutions help ensure that children learn more effectively, patients recover faster, employees have quieter workspaces, and everyone can experience great shows in music halls. Through our customer-oriented, dynamic and entrepreneurial team, we have a great deal of challenging and fun work assignments to support our growing business.