Business Process Transformation Specialist

Screwfix Direct Ltd; Yeovil; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A major UK retailer is seeking a Business Process Transformation Specialist in Yeovil. In this role, you will enhance operational excellence by analyzing and optimizing processes for improved efficiency and customer experience. Collaborating with cross-functional teams, you will implement scalable solutions and lead change initiatives. The position offers a permanent full-time contract and hybrid working options. Competitive benefits include bonuses, generous holiday, and pension contributions.

Benefits

Discretionary annual bonus up to 20%

33 days holiday

Hybrid working options

Flexible hours

Employee discounts

Pension contributions up to 14%

Health cash plan

Life cover up to 4x salary

Qualifications

• Proven experience in business process analysis and redesign.
• Strong communication and interpersonal skills.
• Ability to lead projects and work collaboratively.

Responsibilities

• Drive operational excellence through process redesign.
• Collaborate with teams to implement scalable solutions.
• Support change management initiatives.

Skills

Analytical skills

Process optimization

Cross-functional collaboration

Change management

Job description

Business Process Transformation Specialist

Location: Trade House, Mead Avenue, Houndstone Business Park, Yeovil, BA22 8RT

Contract: Permanent Full Time (37.5 hours) - Permanent

About the job

It’s a great time to join Screwfix. Thanks to the hard work of our team and record‑breaking sales, we’re proud to be one of the fastest‑growing retailers in the UK. And we want to pass that growth onto you.

You will play a critical role in driving operational excellence and enabling business transformation. You will focus on analysing, redesigning, and optimising end‑to‑end processes to improve efficiency, reduce costs, and enhance customer experience. You will closely collaborate with cross‑functional teams to implement scalable solutions and support change‑management initiatives.

Benefits

• Discretionary annual bonus up to 20%
• 33 days holiday (including bank holidays, 5 of which can be taken flexibly)
• Hybrid working with up to 2 days working from home
• Flexible start and end times around core working hours
• Buy More Holiday – eligible colleagues can boost their holiday allowance by up to one extra week
• EV Care Scheme in partnership with Tusker – eligible colleagues can lease a brand‑new or pre‑loved electric vehicle
• Up to 14% employer pension contributions
• Life cover up to 4x your salary
• Health cash plan and discounted gym memberships (up to 25% savings)
• 20% discount at Screwfix and B&Q

Bonus

We believe that success should be shared and hard work should be rewarded. Our yearly bonuses are based on our business targets and measures.

Cycle to work

Enjoy savings of up to 25‑39% on bikes and accessories through the Cycle to Work Scheme.

High Street Shopping Discounts

Save money at major high‑street retailers in addition to discounts at Screwfix and B&Q.

Share Plans

Become a Kingfisher shareholder with a variety of schemes to choose from.

Wellbeing & Health

Enjoy 20% off a Nuffield gym membership, starting with a Health MOT and free 7‑day pass. From dental care to acupuncture, customise your health plan and claim back money for treatments.

Life Cover

If you opt into our pension scheme, you’ll receive up to 4x your annual salary through a Death in Service payment.

Retirement & Pension

With our award‑winning pension plan, you choose your contribution amount and we add as much as 14% per month.

Pension Leave Rewards

Long‑service awards: extra pay and bonus holiday days to celebrate milestones.

Family Leave

Enhanced Family Leave policy inclusive for all parents, with competitive pay terms above statutory requirements.

Training & Development

Grow with us through learning tools such as LinkedIn Learning and open development programmes that offer a range of modules and real‑business challenges.

Open Development Programme

Take your career across departments and build leadership skills through action‑based learning and mentorship.

Staff Culture

Be yourself at Screwfix – we celebrate diversity and inclusion through initiatives such as the Employee Inclusion Network ‘Us’.

Head Office

Our Head Office is in Yeovil, Somerset, close to London, offering a balance of tranquillity and opportunity.

Application process

Apply

Applying online is simple. Fill in some basic details and upload your most recent CV. If you’re applying for a S.A. you’ll also need to complete a Situational Judgement Test.

Interview

Prior to your interview, we recommend a thorough read of our careers page and an optional visit to your local Trade Counter to learn more about us. Your interview will consist of competency‑based questions and a discussion of your experience, knowledge of Screwfix, and the role you’ve applied for. Interviews may be held by phone or video chat, followed by a visit to the store to meet the team.

Offer

If we think we’re a good match, we’ll make you an official offer. Once you’ve accepted and we’ve completed the pre‑employment checks, you’ll receive your new contract.