Business Office Team Leader

Agilisys Ltd; Manchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading digital transformation firm in Greater Manchester is seeking a proactive Business Office Team Leader to manage key operational and financial processes. The ideal candidate will have over 5 years of relevant experience, strong organisational skills, and a commitment to delivering exceptional service. This role offers a chance to lead a collaborative team while overseeing contracts and ensuring value for money. The position requires in-person collaboration and offers benefits including health insurance and an enhanced pension scheme.

Benefits

Enhanced Pension Scheme

Health Insurance

Life Assurance

Exclusive discounts via 'Perks at Work'

25 days annual leave

Qualifications

• Minimum of 5 years’ experience in a similar team leader role.
• Ability to manage multiple priorities and tasks.
• Willingness to learn new systems and tools.

Responsibilities

• Manage service desk requests and procurement workflows.
• Coordinate monthly and quarterly invoicing and reporting.
• Liaise with suppliers for competitive pricing and delivery.

Skills

Organisational skills

Communication skills

Attention to detail

Microsoft Office proficiency

Proactive problem-solving

Job description

Are you highly organised, detail‑oriented, and passionate about delivering exceptional service? Do you thrive in a fast‑paced environment and enjoy leading operational and financial processes?

About Us

Agilisys is at the forefront of digital transformation and innovation in the public services sector. With over two decades of experience, we have established ourselves as a trusted partner for governments, local authorities and organisations nationwide. Our mission is to empower our clients to deliver exceptional public services by harnessing the full potential of technology and data.

Our Values

• Partnership: we become one team and family with organisations, helping them to navigate change and stay agile.
• Integrity: our people really care, going beyond the brief to make change happen for organisations and citizens.
• Innovation: we bring together the right technologies and services to design solutions that work.
• Passion: we are passionate about – and dedicated to – public services and improving people’s lives.

The Role

This role is an integral member of the Transactional Finance team, reporting directly to the Head of Transactional Finance. As Business Office Team Leader you will play a vital role in leading and shaping both Wigan and Bolton Contracts, ensuring exceptional customer service and value for money. You will manage key operational and financial processes and oversee two direct reports. This is a hands‑on role requiring regular in‑person collaboration, typically four days per week in our Bolton or Wigan offices.

Key Responsibilities

• Manage service desk requests and procurement workflows
• Coordinate monthly and quarterly invoicing, reconciliations and reporting
• Maintain product catalogues and pricing for online service portals
• Raise and process purchase orders in Certinia
• Liaise with suppliers to secure competitive pricing and ensure timely delivery
• Monitor stock levels and manage asset records, including tagging and CMDB updates
• Handle warranty and out‑of‑warranty repairs
• Prepare and issue invoices (manual, milestone and proforma)
• Support contract renewals for third‑party services, SSL certificates and domain names
• Manage monthly overtime and on‑call payment processes
• Coordinate recognition and award purchases for long‑service milestones
• Work closely with wider finance and business units to ensure smooth adoption of new tools and procedures through effective communication and training

About You

The ideal candidate will be a proactive and collaborative team leader with a strong background in financial and administrative operations.

Ideal Candidate

• Minimum of 5 years’ experience in a similar team leader role
• Strong organisational skills and ability to manage multiple priorities
• Excellent communication skills, both written and verbal
• High attention to detail and accuracy in financial and administrative tasks
• Proficiency in Microsoft Office (Excel, Word, PowerPoint)
• Willingness to learn new systems and tools
• A proactive approach to problem‑solving and continuous improvement
• Ability to build strong relationships with suppliers and internal teams
• Comfortable handling deliveries and stock management

What we can offer you

This role will offer exposure to the right mix of challenges, within a culture that promotes continuous learning and development.

Benefits

• Enhanced Pension Scheme
• Health Insurance
• Life Assurance
• Access to exclusive discounts and offers through the company’s “Perks at Work” scheme
• 25 days annual leave (with the option to buy more)

Process

Simply submit your CV. By submitting your CV you understand that we have a legitimate interest to use your personal data for the purposes of assessing your eligibility for this role. This means that we may use your personal data to contact you to discuss your CV or arrange an interview or transfer your CV to the hiring manager(s) of the role you have applied for. You can ask us at any time to remove your CV from our database by emailing [e-mail] – but please note that this means we will no longer consider you for the role you have applied for. We have a rigorous recruitment process, which we use for all our roles to ensure we attract the very best talent.

Seniority Level

• Mid‑Senior level

Employment Type

• Contract

Job Function

• Project Management and Information Technology
• IT Services and IT Consulting

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