Business Intelligence Analyst

Experian plc; Nottingham; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A global data and technology company in Nottingham is seeking a Business Intelligence professional to analyze service forecasting metrics and enhance reporting. The ideal candidate will have experience in data analysis and partner management. This role offers a hybrid working environment with a competitive compensation package, including a discretionary bonus and core benefits.

Benefits

Flexible work environment

Great compensation package

25 days annual leave

Qualifications

• Demonstrable experience analyzing large data sets from varied sources.
• Experience developing sustainable, insightful, automated OI/BI.
• Hands-on experience with data warehousing (DBA) design and principles.

Responsibilities

• Analyse important service forecasting metrics.
• Communicate with partners to ensure information is understood.
• Identify and recommend solutions using data.

Skills

Data analysis

Partner management

Forecasting

Tools

Power BI

Azure Data Factory

Postman

Job description

Experian Nottingham, England, United Kingdom

Company Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to accomplish their financial goals and help them save time and money. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments. We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

Job Description

Internal Grade D. The mission of the Business Intelligence function is to become the centre of excellence across Service, providing trusted data and insights to our partners in a simple way. You will be the contact for many partners for their MI and intelligence requirements, acting as a visible advocate of using intelligence to improve forecasting and recommend solutions. Our data is vast and from many sources, so you will need to be comfortable working with different product and technical owners to manage the data into operations. This will then provide the opportunity to develop automated reporting, self‑serve dashboards and guide greater forecasting accuracy and insight as we move toward our long‑term goals of creating a main data repository. This is a hybrid position based at the Sir John Peace Building, Nottingham reporting to the Head of Forecast & Capacity Planning.

Main Role Activities

• Analyse important service forecasting metrics and enhance existing views to bring greater focus and clarity to our reporting.
• Communicate with partners, ensuring information being shared is understood to ensure the highest levels of adaptation.
• Identify and recommend solutions using data to support resolutions.
• Oversee prioritisation of activity for partners, challenging the order of delivery.
• Provide insight and clear data‑driven recommendations to the Operations leadership team.
• Remain current on the latest tools and tech to deliver a modern Operational Intelligence service to partners.
• Adapt and develop the OI service offering to the operation based on both core & strategic needs, ensuring fit‑for‑purpose & fit‑for‑use insight is available for differing audience requirements.
• Improve internal processes and manage customer and partner expectations whilst implementing changes.

Qualifications

• Demonstrable experience analyzing large data sets from varied sources.
• Experience developing sustainable, insightful, automated OI/BI.
• Experienced with data ETL (Azure Data Factory, AWS Glue, Postman, SSIS), manipulation and data visualisation tools (Power BI / Tableau).
• Hands‑on experience with data warehousing (DBA) design and principles.
• An understanding of forecasting principles and main contact centre metrics.
• Partner management experience.

Main Technologies

• Power BI
• Azure Data Factory
• API Development

Benefits

• Flexible work environment, working hybrid or in the office if you prefer.
• Great compensation package and discretionary bonus plan.
• Core benefits include pension, Bupa healthcare, ShareSave scheme and more.
• 25 days annual leave with 8 bank holidays and 3 volunteering days. You can purchase additional annual leave.

Experian is proud to be an Equal Opportunity and Affimative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Referrals increase your chances of interviewing at Experian by 2x.

• Seniority level: Not Applicable
• Employment type: Full‑time
• Job function: Information Technology