Business Customer Service Advisor – Trusted Client Partner

Onecom; Whiteley; On-site; GBP 22,000 - 26,000; Full time

Job summary

A leading communication technology provider in Whiteley is seeking a Customer Service Advisor - Business to support their business accounts. This role emphasizes delivering exceptional service and building strong client relationships. Ideal candidates will have excellent communication skills, a proactive approach, and a focus on customer satisfaction. Competitive salary with various perks, including a comprehensive benefits package and training opportunities.

Benefits

25 days of holidays + bank holidays

Birthday day off

Leasing options for electric cars

9% pension contribution

Quarterly employee rewards

In-House Training Academy

24/7 mental health support

Qualifications

• Ability to prioritise workload and meet strict deadlines.
• Calm under pressure with strong problem-solving skills.
• Confident and commercially aware with strong negotiation skills.

Responsibilities

• Support a portfolio of business accounts.
• Handle queries via phone, email, and web chat.
• Build and maintain strong customer relationships.

Skills

Excellent communication skills

Organisational skills

Problem-solving abilities

Customer-focused attitude

Proactive approach

Attention to detail

Negotiation skills

Team-oriented

Job description

A leading communication technology provider in Whiteley is seeking a Customer Service Advisor - Business to support their business accounts. This role emphasizes delivering exceptional service and building strong client relationships. Ideal candidates will have excellent communication skills, a proactive approach, and a focus on customer satisfaction. Competitive salary with various perks, including a comprehensive benefits package and training opportunities.