Business Analyst - CRM/Billing - Chorley

ESG Global Ltd; United Kingdom; On-site; GBP 40,000 - 50,000; Full time

Job summary

A leading software & services company in Chorley is seeking a Business Analyst for CRM/Billing to produce functional requirements and liaise with development teams. Candidates should have proven experience in the UK Energy or Utilities sector. The position operates in a hybrid working model and values self-motivation, attention to detail, and strong interpersonal skills.

Qualifications

• Proven experience as a Consultant or Business Analyst in UK Energy or Utilities sector.
• Experience producing functional requirements documentation for CRM/Billing systems.
• Understanding Energy billing principles plus experience with development teams.

Responsibilities

• Produce Business and Functional user story specifications.
• Liaise with development teams throughout the software development lifecycle.
• Provide industry expertise and documentation for software products.

Skills

Analytical skills

Problem solving

Interpersonal skills

Written communication

Verbal communication

Job description

Business Analyst - CRM/Billing

Job Description

Department: Product

Reports To: Lead Business Analyst

Work Location: Chorley - Hybrid

Hours of Work: 37.5

Position Type: Full-Time

Rate Type: Salary

Grade: 6

SUMMARY

We are an innovative and market-leading software & services company based in Chorley serving clients in the utility sector ranging from new entrants to large existing suppliers. We deliver sophisticated software solutions and managed services in a Private Cloud infrastructure, servicing both traditional and modern real‑time, smart energy clients.

We operate a Hybrid working policy so you will be able to flex between working in the office and your home location to carry out this role, however during your initial training period the need to be in the office with other team members will be essential. Our UK office is based in Chorley, which is where you will be based.

While this position is full‑time, we are open to discussing flexible working patterns that accommodate individual needs. If you require flexibility in your work schedule, please let us know during the application process, and we will do our best to accommodate your needs.

POSITION RESPONSIBILITIES

Utilising detailed knowledge of Energy supplier CRM/Billing systems, ideally gained from first‑hand operational experience or as a Business Analyst or Consultant (within the Utilities industry). The key responsibilities of the Business Analyst will include;

• Producing Business and Functional user story specifications
• Producing Acceptance criteria
• Liaison with development teams throughout the software development lifecycle
• Interpreting industry requirements for technical/development staff

Lead Responsibilities

• To produce functional requirements documentation for use by developers and test analysts in the development and test of ESG software products, this includes new requirements for existing products and requirements for brand new software solutions. Provide industry expertise and documentation to ESG in their software development and provide interpretation of industry compliance requirements to ESG.
• Provide expertise to colleagues and clients with a thorough practical understanding of ESG and software solutions used in operational delivery.
• Provide a first line interface for colleagues and clients to interpret their requirements and represent these in solution development and formation.
• To analyse, organise, translate and simplify requirements.
• To manage and Prioritise requirements against industry, customer and internal expectations and deadlines.
• To communicate requirements to wider business and stakeholders
• To work with developers and test analysts to solve problems and resolve issues with requirements, including but not limited to, conflicting functionality and timelines.
• Review of testing and technical documentation against requirements
• To create and maintain product guides and user documentation.
• To provide training to colleagues and clients on ESG products

Project Responsibilities

• To report progress and participate in progress meetings.
• To understand the importance of configuration management and participate within a formal configuration management system.
• To understand the importance of change control and work within a formal change control system.
• To understand the importance of quality control, to comply with all relevant standards and procedures and participate in quality assurance and control activities.
• To contribute to the project planning process by providing estimates of effort and elapsed time for the assigned work; to advise of any deviations from the plan.

ABOUT YOU

We welcome diverse people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us.

Required

• Proven experience as a Consultant or Business Analyst, with relevant operational experience within the UK Energy or Utilities sector.
• Experience in producing detailed functional requirements documentation for changes to CRM/Billing systems.

Desirable

• Understanding of the principles of Energy billing including standing charge, consumption‑based billing, tariffs and estimation.
• Experience of working with development and test teams throughout the software development life cycle.
• Knowledge of either;
  • Smart Metering – ideally SMETS2, although SMETS1 experience will be considered or
  • Traditional pre‑payment
• Experience in change management.

Excellent analytical skills and the ability to present information, including requirements in a clear and concise way.

You will have:

• Good problem solving techniques
• Good inter‑personal skills
• Excellent written and verbal communications
• Excellent Interpersonal and team working capabilities
• Strong attention to detail

You will be:

• Able to demonstrate self‑motivation and initiative
• Able to project a professional image
• Articulate and diplomatic
• Able to work effectively under pressure
• Able to focus on both detail and accuracy

Able to demonstrate ESGs key values of

• Excellence: be accountable to deliver our best
• Passion: show how much we care each day
• Integrity: do the right thing when no one is looking
• Collaboration: work together to succeed together

ISO AWARENESS

• Follow IMS Policies
• Reporting of Incidents
• ISO Responsibilities
• ISO Staff Awareness

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