Business Analyst

Pearse Professionals Ltd; Remote; GBP 40,000 - 60,000; Full time

Job summary

A leading recruitment firm is seeking a Business Analyst to support a major retail transformation project in the United Kingdom. The ideal candidate will have a strong background in business analysis within retail or consumer sectors, focusing on mapping customer journeys and defining clear business requirements. You will collaborate with global stakeholders and facilitate workshops while working in a dynamic, digital-first environment. This position offers potential for significant impact during the transformation process.

Qualifications

• Strong background as a Business Analyst in retail, consumer, hospitality or catalogue-led businesses.
• Excellent process mapping and requirements definition capability.
• Comfortable working in global, remote, matrix environments.

Responsibilities

• Map and document end-to-end customer and entrepreneur journeys.
• Translate business needs into clear, prioritised requirements.
• Support global stakeholders across markets with differing levels of digital maturity.
• Facilitate workshops and working sessions.
• Partner closely with transformation and change resources to support adoption.

Skills

Business Analysis

Process Mapping

Stakeholder Engagement

Facilitation Skills

Collaboration

Job description

Pearse Professionals are delighted to be partnering with a PE-backed retail business which is undertaking a significant multi-year transformation to evolve into a more digital-first operating environment.

The organisation has historically driven growth through a highly structured, price-led catalogue cycle supported by an extensive network of independents. While an online channel exists, the next phase of growth focuses on translating the core catalogue experience into a scalable, digital-first journey without disrupting the existing revenue engine. This transformation will be gradual, market by market, with varying levels of digital maturity across regions.

About the Role

This is a business-facing BA role, focused on process, requirements, customer journeys and change enablement, working closely with digital, transformation and change leadership.

You will operate in an environment that is not heavily structured and will be expected to bring your own clarity, rigour and ways of working.

Key Responsibilities

• Map and document end-to-end customer and entrepreneur journeys
• Translate business needs into clear, prioritised requirements
• Support global stakeholders across markets with differing levels of digital maturity
• Facilitate workshops and working sessions (strong facilitation skills essential)
• Partner closely with transformation and change resources to support adoption
• Balance work across a large roadmap, with shifting priorities

Skills & Experience

• Strong background as a Business Analyst in retail, consumer, hospitality or catalogue-led businesses
• Excellent process mapping and requirements definition capability
• Comfortable working in global, remote, matrix environments
• Clear communicator with strong stakeholder engagement skills
• Able to work collaboratively, without ego or politics

To apply for this position, please use the contact form below: