Business Analyst

Thinkways; Brentwood; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading insurance firm in Brentwood is seeking a Business Analyst to drive business transformation initiatives. The successful candidate will work with senior leaders and delivery teams to design and implement solutions that enhance the organization’s strategic direction. Experience in insurance and knowledge of Target Operating Model design are essential. This role offers a competitive salary and hybrid work environment.

Benefits

Competitive salary

Benefits package

Collaborative team environment

Qualifications

• Proven experience as a Business Analyst within insurance.
• Knowledge of insurance products and policy administration.
• Strong expertise in Target Operating Model design and implementation.

Responsibilities

• Elicit and manage business requirements.
• Conduct gap analysis and support TOM implementation.
• Develop business cases and impact assessments.
• Contribute to change management activities.
• Ensure compliance with industry standards.

Skills

Business process mapping

Target Operating Model design

Change management

Stakeholder communication

Business analysis methodologies

Insurance knowledge

Strong communication skills

Education

Degree in Business, Finance, IT or related field

Certified in Business Analysis

Tools

BPMN

UML

Agile

Waterfall

Job description

Business Analyst – Business Transformation (Insurance)

Brentwood, Essex (Hybrid) | Full-time

We’re looking for a Business Analyst to join our Portfolio and Programme Management team and play a pivotal role in shaping transformation across our organisation. You’ll work at the heart of change partnering with senior leaders, delivery teams, and external stakeholders to design and deliver solutions that truly move the needle.

Why this role matters

As a Business Analyst, you’ll be driving business transformation initiatives translating complex challenges into clear, actionable solutions. From defining requirements and mapping processes, to supporting the delivery of our Target Operating Model (TOM), your work will directly contribute to the strategic direction of the business.

What You’ll Be Doing

• Elicit, document, and manage business, functional, and non-functional requirements.
• Conduct gap analysis to compare current state processes with TOM objectives.
• Support the design and implementation of TOM, including business capabilities and process flows.
• Develop business cases, feasibility studies, and impact assessments to inform decision-making.
• Contribute to change management activities, including training, communications, and business readiness.
• Track KPIs and success measures to evaluate TOM effectiveness.
• Ensure compliance with regulatory and industry standards across insurance operations.
• Manage stakeholder communication, ensuring risks, blockers and progress are clear and actionable.

What we’re looking for

• Proven experience as a Business Analyst within insurance (general, life, specialty, or reinsurance).
• Strong expertise in Target Operating Model design and implementation.
• Skilled in business process mapping, re‑engineering, and optimisation.
• Knowledge of insurance products, distribution, claims and policy administration.
• Proficiency with analysis methodologies and tools (BPMN, UML, Agile, Waterfall).
• Excellent communication skills, with the ability to engage from operational teams through to executives.
• Relevant qualifications (IIBA, BCS, Lean Six Sigma) are a plus.

Who you are

• A strategic thinker with a pragmatic, delivery‑focused approach.
• Comfortable working in complex, regulated environments.
• Collaborative, adaptable, and resilient under pressure.
• Detail‑driven, with strong documentation and presentation skills.

Qualifications

• Degree in Business, Finance, IT or related field (or equivalent experience).
• Certified in Business Analysis.

What we offer

• The chance to work on high‑impact transformation initiatives that shape the future of our business.
• Exposure to senior leadership and decision‑making forums.
• A collaborative and supportive team environment.
• Competitive salary and benefits package.