Broking Service Manager

Everywhen; Lincoln; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading insurance company in Lincoln is seeking an experienced Insurance Broking Services Manager to lead a team and manage client relationships. You will oversee day-to-day operations, ensure accurate processing of renewals, and support the growth of your team. Essential qualifications include extensive insurance broking experience, strong organizational skills, and the ability to foster excellent client relationships. This role promotes a diverse and inclusive work environment.

Qualifications

• Extensive insurance broking experience is essential.
• Ability to prioritize and organize workload to meet deadlines.
• Excellent relationship skills and enthusiasm.

Responsibilities

• Manage day-to-day operations of your team.
• Support Team Director on commercial team responsibilities.
• Conduct performance management for team members.
• Set personal training plans and conduct appraisals.

Skills

Insurance broking experience

Excellent relationship skills

Problem-solving

Organizational skills

Job description

We’re on the hunt for a talented Insurance Broking Services Manager who uses their knowledge and experience of the Insurance Industry to lead a team and build strong, trusted, and profitable client and customer relationships.

Responsibilities

• Responsible for the day‑to‑day management of your team and supporting your Team Director who will maintain overall responsibility for the Commercial Team book of business.
• Ensuring the Account Handlers undertake accurate processing of renewals and work within the confines of the company processes and procedures.
• Responsible for management administration for Account Handlers (holidays, sickness, absence).
• Establish recruitment needs and take responsibility for the interviewing process and implementation of training procedures for new starters of all direct reports within the team.
• Deal with performance issues for the team and conduct matters quickly and appropriately.
• Responsible for the setting of personal training plans and carrying out appraisals for your direct reports.
• As part of the Account Handler role you will provide a quality service to existing clients, covering all aspects of their insurance arrangements; advise, review, arrange and secure the appropriate cover at a competitive premium.
• Deal with new business, mid‑term adjustments and renewals in the relevant markets according to company terms and conditions.
• Deal with telephone enquiries promptly, referring the query to the appropriate person when the enquiry falls outside your own knowledge and experience.

Qualifications

It’s essential that you have extensive insurance broking experience as you will be offering a complete commercial experience to existing customers. You will have the ability to prioritise and organise your workload to ensure deadlines are adhered to. You need to have excellent relationships skills, have enthusiasm and be a problem solver.

It would be advantageous if you have some team leader or people management experience.

#AIB IND01

Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.

Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. No Agencies please.

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Location: Lincoln, England, United Kingdom.