Brokerage Team Leader - Contracts

CEMP; United Kingdom; Hybrid; GBP 31,000 - 34,000; Full time

Job summary

A local government authority in the United Kingdom is seeking a Brokerage Team Leader to oversee a team that arranges care for adults. This role involves leading a new team, ensuring high-quality customer service, and managing operational tasks to meet KPIs. The ideal candidate should have experience in team leadership and a passion for delivering excellent service. Benefits include competitive salary and flexible working opportunities, with the role based in County Hall, Norwich.

Benefits

Competitive salary

Generous holiday entitlement

Health and Wellbeing services

Flexible working opportunities

Local Government Pension Scheme

Qualifications

• Experience in managing teams to high performance.
• Strong background in customer service.
• Knowledge of Social Services is advantageous.

Responsibilities

• Lead and develop a team of Contracts Officers.
• Ensure high quality customer service is delivered.
• Manage contractual quality control and data interpretation.

Skills

Leadership

Customer Service

Team Management

Communication

Job description

Brokerage Team Leader Contracts (2 Posts) | 9627 | Permanent Contract | 37 hours per week | £31,537 to £33,699 per annum | (Grade G) | County Hall, Norwich (Hybrid Working)

The arranging of care plays a pivotal role in Adult Social Care, and with an ageing population, this has never been more important.

The Brokerage Service is a highly professional operation within Adult Social Services, that aims to source care and complete contracts for Norfolks adults.

This is an exciting phase within the Brokerage Service, and to help us deliver a high‑quality service we are looking to recruit a professional, hard‑working, personable and organised Team Leader to lead the team.

You will be joining a new team, so an ability to lead and develop a team to high performance will be critical.

You will be responsible for the day‑to‑day management and supervision of your team of Contracts Officers, ensuring they deliver high quality customer service while delivering against Key Performance Indicators (KPIs).

You will work closely with the Management Team and build relationships with key stakeholders to ensure top quality Service is always delivered.

You will be responsible for contractual quality control, interpreting data, managing complex issues, while enabling providers to invoice within given timescales.

If customer service is your passion and you have delivered high quality customer service, we would love to hear from you. Knowledge of Social Services would be an advantage.

For an informal discussion please contact Gilly Brown, Operations and Development Lead, at

These are some benefits you can enjoy by working for Norfolk County Council:

• Competitive salary
• Generous holiday entitlement
• Health and Wellbeing services including fast‑track physiotherapy and a free counselling service
• Flexible working opportunities including flexi‑time, part time, remote and hybrid working dependant on your job role and business need.
• Financial benefits such as:
• Norfolk Rewards our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out.
• A Blue Light card for Fire Service and Social Care Workers
• Relocation expenses (where applicable)
• An advance of your expenses if you travel for work
• Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants pensions.
• Tax efficient ways of getting extra pension and new bikes
• Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra‑low emission vehicle (subject to eligibility)
• A payment if you refer someone you know to a hard to fill job

Before you apply, we recommend reading the full Job Description and Person Specification to help you demonstrate you meet the criteria. You can also find information on our Terms and Conditions here.

Already a Norfolk County Council employee? See and apply for internal and external vacancies in myOracle using your @norfolk.gov.uk or @nccal.ac.uk email.

We would like to make you aware that priority consideration for this post may be given to current employees who are at risk due to restructure within the organisation or are in a redeployment position.

Redeployment closing date: Wednesday 7 January 2026 at 23:59

All other applicants closing date: Wednesday 14 January 2026 at 23:59