Security Agent

ICTS UK Ltd; Bristol; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading Airport security service is seeking a Security Agent at Bristol Airport. Join a motivated team ensuring passenger safety while delivering excellent customer service. Responsibilities include ID checks, operating security equipment, and problem-solving during high-pressure situations. Full training is provided, and a commitment to teamwork and a positive attitude is essential. The role requires shift work, including nights and weekends, and physical fitness is necessary.

Benefits

Full Training (Paid)

Paid Break times

Full uniform including PPE

Personal Pension Scheme

Discounted Health Plan Insurance

Employee Assistance Programme

Discounted shopping platform

Cycle to work scheme

Discounted travel to work / Free parking

25% discount on parking bookings from BRS

Qualifications

• Motivated and enthusiastic attitude towards teamwork.
• Desire to make a difference to customer experiences.
• Comfortable working in a high-pressure environment.

Responsibilities

• Conduct ID and boarding card checks.
• Ensure passenger safety and provide compassion.
• Operate security equipment effectively.

Skills

Customer service passion

Team player

Effective communication

Physical fitness

Calm under pressure

Job description

Overview

ICTS are offering an exciting opportunity to become a Security Agent at Bristol Airport. We are looking for people who are personable, motivated and enthusiastic, have a positive attitude, are passionate about teamwork. We offer full training to all Security Agents, so it is all about your character, ambition and desire to make a difference to Bristol Airport’s 10 million passengers.

As a Security Agent at Bristol Airport, you will join a carefully selected and trained team of agents who are responsible for delivering an outstanding customer experience whilst maintaining the safety and integrity of the Airport, its passengers and its staff. Whether it’s using specialist detectors and X-Ray devices to screen and scan passengers and their hand luggage, or verifying the identity of crew and Airport staff, one thing is for sure; this is a customer service job with a difference. Teamwork, personality and a positive attitude are essential.

Responsibilities

• Carrying out ID and boarding card checks
• Searching passengers, staff, airline crew and business partners
• Carrying out security checks on cabin and hand luggage
• Operating security equipment such as body scanners and X-ray machines
• Ensuring passenger safety whilst providing compassion and empathy
• Solving problems and communicating effectively

The Small Print

The role is shift-based, meaning you’ll work between 4 and 12-hour shifts, with morning shifts starting as early as 2am. Bristol Airport is a 24-7-365 operation, so at times you may work early mornings, late nights, weekends & bank holidays if your shifts fall on these days. If offered a role, all Security Agents will be required to attend a 10-day accredited GSO training course.

You will need to pass our referencing checks going back five years, along with DBS (criminal records) and CTC (counter terrorist) checks, due to the security equipment you will be required to operate. If you have resided in another country or countries for 6 months or longer in the last five years, you’ll need to obtain criminal record checks from all the relevant countries to cover the last five years. Applicants will need to have resided in the UK (i.e. living and working, not just an address) for at least the last 3 years to be eligible for this role.

You’ll also need to be physically fit and well, as this is a physically demanding role. You will be required to stand for long periods of time, bend to lift and move heavy objects (including security trays, cabin and hand luggage) regularly throughout your shift. You may also be required to walk lengthy distances.

Please consider before applying whether you are comfortable with all of this.

About you

Bristol Airport is well-known for delivering an award-winning customer experience to its passengers - and this experience starts with you.

We are looking for the following in our Security Agents:

• Passion for customer service and willingness to assist all Airport passengers
• An energetic and motivated team member, with a positive attitude towards learning and personal development
• An exceptional team player, who enjoys working with a diverse range of people
• A strong communicator, who can remain calm under pressure and is comfortable managing high-pressure situations
• Strong aptitude and motivation for continuous learning and personal development
• Physically fit and well, able to bend, lift and carry heavy items
• Willing to work shifts including nights, weekends and public holidays

The working environment can be very social; during one shift, you’ll encounter thousands of passengers and being committed to delivering a great customer service to all is what we’re looking for.

SIA is not essential for this role as full training will be provided.

Why work for us?

By joining ICTS you will be a part of a forward-thinking team. We employ 4,000+ staff hailing from every continent of the world; with at least 60 different spoken languages. Collaboration and team spirit lie at the heart of our operational ethos. We are also looking at ways of encouraging women in Security and are proud to be registered on the Armed Forces Covenant, supporting ex-servicemen and women.

You will be entitled to multiple benefits and company incentives. Here are some of the benefits we offer our employees:

• Full Training (Paid)
• Break times (Paid)
• Full uniform, to include personal protective equipment (PPE)
• Personal Pension Scheme
• Discounted HSF Health Plan Insurance
• Employee Assistance Programme
• Discounted shopping platform
• Cycle to work scheme
• Discounted travel to work / Free parking
• 25% discount parking bookings if travelling from BRS

We believe that it is important that hard work and dedication are recognised through reward and recognition. Find out more about our benefits and reward programmes here: Why Work For Us? - ICTS UK

ICTS are committed to providing equal opportunities and an inclusive environment to all and welcome applications from a diverse range of candidates.

Please don’t delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated.