Branch VP: Lead Growth & Exceptional Member Service

VyStar Credit Union; Oxford; On-site; Full time

Job summary

A regional credit union in Oxford is seeking a Branch Vice President to lead and develop branch staff, ensure exceptional member service, and maintain operational excellence. The ideal candidate will have 4+ years in customer service and 3+ years in a leadership role within a financial institution. This position requires strong communication skills and the ability to thrive in a fast-paced environment. Competitive salary and benefits package included.

Benefits

401(k) Plan

Tuition reimbursement

Paid technical training

Qualifications

• 4+ years in customer service, sales, or leadership role required.
• 3+ years’ experience in a lead role within a financial institution required.

Responsibilities

• Coach and develop branch employees to achieve growth goals.
• Ensure excellent member service experiences.
• Maintain operational excellence and compliance.

Skills

Excellent written and verbal communication skills

Problem-solving skills

Teaching and mentoring skills

Ability to work in a fast-paced environment

Education

High School Diploma/GED

Associate's/Bachelor’s degree (preferred)

Job description

A regional credit union in Oxford is seeking a Branch Vice President to lead and develop branch staff, ensure exceptional member service, and maintain operational excellence. The ideal candidate will have 4+ years in customer service and 3+ years in a leadership role within a financial institution. This position requires strong communication skills and the ability to thrive in a fast-paced environment. Competitive salary and benefits package included.