Bodyshop Workshop Manager

Activate Group; Mildenhall; On-site; GBP 40,000 - 50,000; Full time

Job summary

A leading accident repair service provider in the United Kingdom seeks a Workshop Manager to oversee service and repair operations. The role includes ensuring compliance with health and safety regulations, delivering exceptional customer service, and leading a team effectively. Candidates should have a strong understanding of the repair industry, health and safety, and experience in a leadership position. The company offers competitive benefits, including generous holiday and health plans.

Benefits

33 days holiday

Personal health cash plan

Enhanced maternity/paternity pay

Life assurance

Free breakfasts and fruit

Birthday surprise

Qualifications

• Understanding of vehicle legislation and trade practices.
• Knowledge of Health and Safety provisions and Risk Assessment.

Responsibilities

• Implement operational workshop loading system.
• Liaise with logistics staff to monitor vehicles.
• Deliver exceptional customer service.
• Monitor workshop output and efficiencies.
• Ensure compliance with Health and Safety requirements.

Skills

Repair industry understanding

Health and Safety knowledge

Computer literacy

Leadership attributes

Knowledge of repair process

Vehicle construction knowledge

Ability to work under pressure

Job description

Job title: Workshop Manager

Department: Activate Accident Repair

Hours: 45 hours per week

Location: AAR Mildenhall, Plot 41, Hampstead Avenue, Mildenhall, Suffolk, IP28 7AS

Listed in the 2022 Sunday Times 100: Britain’s fastest-growing private companies.

Great career development opportunities – grow with us.

About the role

Ensure service and repairs are carried out effectively and accurately to achieve the highest possible standards for technical quality within the Bodyshop.

Key responsibilities

• Implement operational workshop loading system in line with company policy/procedures, ensuring all targets and deadlines are met or addressed.
• Liaise with office logistics staff to monitor the number of vehicles coming into the site for repair.
• Optimum utilisation of resources within area of responsibility as set out in targets.
• Deliver exceptional customer service.
• Awareness and compliance with Health and Safety requirements in the workshop, and responsibility of personal protection equipment worn by the staff in the areas of responsibility.
• Responsible for notification of potential Health and Safety risk to the people who may be directly affected by the risk.
• Monitor and control workshop output and efficiencies.
• Verbal explanation of the repair procedure and process to the workshop and customers and variable levels of understanding.
• Implement the use of workshop equipment when allocating tasks.
• Ability to value a vehicle at a market value in order to determine the repairable economics of a damaged vehicle.
• Adhere to material wastage targets.
• Ensure no customer vehicle or contents is damaged/lost while vehicles under repair.

Skills and experience

• An understanding of the repair industry, vehicle legislation and trade practices.
• Knowledge of all aspects of Health and Safety including an understanding of the provisions of E.P.A. and Risk Assessment.
• Computer literate.
• Leadership and coaching attributes.
• Knowledge of repair process.
• Vehicle construction knowledge.
• The ability to work under pressure.

Benefits

• 33 days holiday (including bank holidays)
• Personal health cash plan – claim back the cost of things like dentist and optical check ups
• Enhanced maternity / paternity / adoption / shared parental pay
• Life assurance: three times basic salary
• Free breakfasts and fruit
• Birthday surprise for everybody!

What you can expect from us

At Activate Group, looking after team members is a major priority. Whether you're at our smart Halifax or Peterborough offices, one of our AAR sites or working from home, we'll make sure you have all the support you need to succeed.

From benefits that put your health and wellbeing first, to impressive rewards for our employee of the month, and little perks like free fruit and cereal, we’ll go out of our way to show how much we appreciate you.

A bit about us

Named by the Sunday Times as one of the UK’s 100 fastest-growing private companies, we employ more than 900 team members nationwide.

We work with some of the UK's largest fleets and insurance companies, supporting drivers that have been involved in a road incident at our contact centres in Halifax and Peterborough.

We look after every step of the repair process, repairing vehicles at our own Activate Accident Repair body shops, and through a UK-wide network of independent repair partners.

Want to know what it’s like to work with us? Take a look at our purpose and values. They define who we are, and how we work with team members, customers and suppliers:

Purpose

Make someone's bad day better

Values

• Make it happen – Be accountable. Take the initiative, work fast, and do a great job.
• Strive for better – Be bold. Challenge the norm – make small improvements often.
• Win together – Be a team-player. Win together, learn together, respect each other.