Bodyshop Estimator & Customer Experience Lead

Cooks Motor Group; Brighton; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading automotive group in Brighton is seeking a Bodyshop Advisor/Estimator to coordinate between customers and insurance companies for repair processes. The role requires excellent communication, strong organizational abilities, and a valid UK driving licence. You'll manage workflow, validate estimates, and ensure customer satisfaction while promoting additional services. This position offers a rewarding environment with opportunities for professional growth and numerous employee benefits.

Benefits

33 days of annual leave including bank holidays

Retail discounts

Discounts on new and used cars

Company pension scheme

Family-friendly policies

Cycle-to-work scheme

24/7 healthcare access

Paid day to volunteer

Company share purchase plan

Training and development opportunities

Life assurance options

Flexible working options

Qualifications

• Strong organisational and multi-tasking abilities are essential.
• Previous experience in customer service or administration is preferred.
• Must hold a valid UK driving licence.

Responsibilities

• Plan and monitor the workflow of body repair staff.
• Coordinate with insurance companies to settle claims.
• Review and validate repair estimates.
• Order and manage parts and supplies for repairs.
• Handle customer queries and complaints to ensure satisfaction.
• Maintain accurate customer records and keep customers informed.

Skills

Excellent communication skills

Strong organisational skills

Multi-tasking abilities

Problem-solving

Customer service experience

Valid UK driving licence

Job description

A leading automotive group in Brighton is seeking a Bodyshop Advisor/Estimator to coordinate between customers and insurance companies for repair processes. The role requires excellent communication, strong organizational abilities, and a valid UK driving licence. You'll manage workflow, validate estimates, and ensure customer satisfaction while promoting additional services. This position offers a rewarding environment with opportunities for professional growth and numerous employee benefits.