Bodyshop Advisor / Estimator

Cooks Motor Group; Brighton; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading automotive group in Brighton is seeking a Bodyshop Advisor/Estimator to coordinate between customers and insurance companies for repair processes. The role requires excellent communication, strong organizational abilities, and a valid UK driving licence. You'll manage workflow, validate estimates, and ensure customer satisfaction while promoting additional services. This position offers a rewarding environment with opportunities for professional growth and numerous employee benefits.

Benefits

33 days of annual leave including bank holidays

Retail discounts

Discounts on new and used cars

Company pension scheme

Family-friendly policies

Cycle-to-work scheme

24/7 healthcare access

Paid day to volunteer

Company share purchase plan

Training and development opportunities

Life assurance options

Flexible working options

Qualifications

• Strong organisational and multi-tasking abilities are essential.
• Previous experience in customer service or administration is preferred.
• Must hold a valid UK driving licence.

Responsibilities

• Plan and monitor the workflow of body repair staff.
• Coordinate with insurance companies to settle claims.
• Review and validate repair estimates.
• Order and manage parts and supplies for repairs.
• Handle customer queries and complaints to ensure satisfaction.
• Maintain accurate customer records and keep customers informed.

Skills

Excellent communication skills

Strong organisational skills

Multi-tasking abilities

Problem-solving

Customer service experience

Valid UK driving licence

Job description

Bodyshop Advisor / Estimator– BMW Brighton

Good, honest, rewarding work. It's how we're built.

In the heart of our Bodyshop department, our Bodyshop Administrators are committed to delivering outstanding and trusted experiences for our customers. As a Bodyshop Administrator, you’ll be the key link between customers, insurance companies, and our repair team, ensuring smooth operations and exceptional service throughout the repair process.

As part of a successful, global automotive group, you’ll broaden your experience across both sites and brands. And with the right support from us, you’ll be able to progress as high as you can aim.

What we can offer you

• Enjoy 33 days of annual leave(including bank holidays) to rest and recharge
• Save money every day withour exclusive retail discounts
• Drive a great dealwith discounts on new and used cars, plus servicing offers
• Plan for the years aheadwith our company pension scheme
• Balance home and workwith our industry-leading family-friendly policies designed to help you spend more time with the people that matter
• Commute for lesswith our cycle-to-work scheme
• Prioritise your wellbeingwith dedicated support for you and your family
• 24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily
• Make a differencewith a paid day to volunteer in your community
• Invest in your futurewith our company share purchase plan
• Earn financial rewardswhen you refer a friend to join the team
• Keep learning and growingwith our training and development opportunities for everyone.
• Life assurancewith the option to increase cover
• We’re open to flexible workingoptions – just ask

What you’ll do day to day

• Plan and monitor the workflow of body repair staff to ensure efficiency
• Coordinate with insurance companies and adjusters to settle claims quickly and fairly
• Review and validate repair estimates, providing technical advice where needed
• Order and manage parts and supplies required for repairs
• Handle customer queries and complaints professionally, ensuring satisfaction
• Promote additional services and maintain strong relationships to encourage repeat business Maintain accurate customer records and keep customers informed throughout the repair process
• Invoicing retail and insurance repairs
• Updating Bodyshop management system

Helpful skills and qualifications

Don’t worry about ticking off every single skill here− if you care about delivering great experiences as much as we do, we want to hear from you.

• Excellent communication skills with customers and colleagues
• Strong organisational and multi-tasking abilities
• Ability to work to deadlines and targets in a fast-paced environment
• Previous experience in customer service or administration within automotive or similar industry
• Skilled at problem-solving and handling queries professionally
• Must hold a valid UK driving licence

We value diversity and believe it strengthens our team. If you don’t meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.

Be part of something big

Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail.

But you don’t need to love cars to work with us

Just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.

Our Values

At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we that do.

Respect - Integrity - Transparency - Teamwork – Professionalism