Bank Support Worker

Community Integrated Care; Sunderland; On-site; GBP 40,000 - GBP 60,000; Full time

Job description

What makes Community Integrated Care a great place to work:

Benefits & USP’s:

• £12.62 per Hour
• Work doing the things you enjoy, meaning work never feels like work
• Work for a multi award-winning Charity that invests all it profits right back into the people we support, our workforce and our local communities
• Managed by supportive leaders
• 28 Days annual leave inclusive of statutory bank holidays (for full time, part time is worked out on a pro‑rata basis)
• Pension Scheme
• No uniform - we wear our casual clothes
• Flexible Working Hours & Shift patterns
• We will pay for your DBS / PVG
• We are based in one location, so no need to be a car driver
• Guaranteed & Contracted Hours
• Spend your whole shift with the person you support, making the biggest impact on their lives
• Shopping Discounts Scheme
• Ongoing continued professional development and progression opportunities
• Recommend a Friend Bonus scheme
• Financial Hardship Fund
• Investment in your wellbeing

Community Integrated Care is one of the UK’s largest health and social care charities. We work hard to enriching the lives of people with many different care needs. It’s exciting and rewarding work, and we’re full of pride and passion for what we do.

Since the early days, we’ve grown to provide many innovative and bespoke care services to thousands of people across England and Scotland. We want to provide support based on the principles of choice, dignity and respect. This resonates in our vision of ’Your Life, Your Choice’ and our strategy ’Best Lives Possible’.

We have strong values and we’re proud to pioneer new ways of delivering social care to stand out in our sector. In the past two years, we have won or made the shortlist for over 100 national and regional awards!

We are also focused on our people. Our Support Workers are dedicated and passionate about going ‘the extra mile’ for the people we support and in return, we go the extra mile for them by investing in pay, recognition, wellbeing and continued professional and personal development. We will provide you with all the training, support and personal protective equipment you need in your role and will help you develop, should you decide you want to develop your career with us.

Who you’ll be supporting & more about the role:

65 year old lady that has dysphagia and turner syndrome. She is also on a SALT plan but still enjoys her trip to Greggs for a mince pie and coffee. Josephine has a full schedule each week that includes exercise class, cookery class and her volunteer job at the British heart foundation. Josephine also is currently involved in the Rugby and lead the Scottish team out holding their flag. She loves helping in service and will help to do PPE (Personal Protective Equipment) count and carry files back to where they belong.

52 year old lady that has epilepsy which causes her to have Clonic‑Tonic seizures.. She loves her music, wordsearches and trips out and especially enjoys a kebab every Friday with triple garlic sauce. She is currently learning life skills as she would like to live in her own place one day. Sharon is going to cookery and has a singing group in the works. Sharon will get close to staff and grab arms so MAPA is a must. She likes to go at her own pace and can't handle being told too much information or told what is happening too far in advance.

64 year old lady who is a Falls risk, in the past she has fractured her neck and collar bone. Vivien has epilepsy, osteopenia and diabetes mellitus type 2. Vivien leads a very active social life from going to cookery, visiting her three sisters and helping staff with the weekly shopping. She has a repetitive vocabulary and will mumble her words. Vivien will try to sneak crab sticks from the fridge if she is in a playful mood.

Each day we have 3 staff on shift, 1 LDS, 2x 8‑8 and 1 x 9‑6.

Ideally, we would love drivers but that is not a must.

Your values:

We know it takes a special person to work in social care and we recognise that not everyone that would be perfect for the role, will have professional experience. This is why we’re really passionate about recruiting to individuals’ values and we recruit people from all walks of life; From people with vast experience in a support worker or care assistant role, from people with lived experiences who may have friends or relatives with disabilities or have looked after older relatives, to people with no experience at all.

Naturally it is important too that you share our company values - We Include; We Deliver; We Aspire; We Respect; We Enable, which are at the heart of everything we do and ensure that we deliver high quality, consistent care and support. People’s values are important to use, so we look for people with:

• Patience
• Empathy, compassion and sensitivity to others
• A strong work ethic
• Reliability
• Honesty
• Determination
• A problem solver
• Resilience

If you have read this advert and feel like it’s exactly the role and organisation you’re looking for, please click 'Apply' to take you through to our short application form.

A Place I belong

Here at Community Integrated Care we aim to be a warm, welcoming and inclusive employer, where all colleagues feel they belong.

We want to an organisation that is truly fair and equal to all – where individual diversity is valued, unique characteristics celebrated and everyone feels able to bring their true selves to work.

By encouraging and embracing a range of diverse backgrounds, experiences, capabilities and viewpoints, we will build a stronger, richer, more vibrant workforce, which reflects the people we support, and the communities in which we work. It helps us make better decisions, bring fresh ideas and become a true provider and employer of choice.

We have a really clear plan to achieve this called A Place I Belong. This publicly sets out the promises we’ve made to achieving this vision and how we will hold ourselves to account to getting there. You can read more about this by clicking here.

We wish you the very best of luck in your application to joining our charity. Should you require any adjustments during the recruitment process, please feel free to contact [e-mail].

Community Integrated Care is an Equal Opportunities and Disability Confident employer.

We’re really proud to be a Hive HR Employee Voice Certified organisation, a recognition that confirms our commitment to creating a culture where our colleagues are not only encouraged to share their thoughts, but where this feedback is actively sought and acted upon to drive positive change at every level.

In our 2025 Colleague Engagement Survey, 59% (nearly 3,800) of our people shared their feedback and insights, giving us an incredible Employee Net Promoter Score of +34.

The Employee Net Promoter Score is a measure of how willing our colleagues are to recommend us as a good place to work to their loved ones – and a score of +34 is considered a Very Good score when compared to global benchmarks set by hundreds of other organisations.