AV Technician

Proactive UK Ltd; City of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading audio-visual integrator is seeking an Audio Visual Technician to ensure the smooth delivery of audiovisual services in London. The role involves setting up equipment, supporting virtual meetings, and mentoring junior technicians. Ideal candidates will have strong customer service skills and technical knowledge of AV systems, and must be adaptable and excellent communicators.

Benefits

Professional development opportunities

Balanced work-life practices

Mentorship programs

Qualifications

• Strong customer-service orientation and computer literacy.
• Technical knowledge of audiovisual systems highly valued.
• Ability to work under pressure and meet deadlines.

Responsibilities

• Set up and dismantle audiovisual equipment as required.
• Support and facilitate virtual meetings and events.
• Coordinate smooth operation of video calls and webinars.
• Mentor and train Junior AV Technicians.

Skills

Customer service orientation

Technical knowledge of audiovisual systems

Organizational skills

Troubleshooting skills

Communication skills

Tools

PowerPoint

Common webinar platforms

Job description

Role Overview

proAV is a leading global audio‑visual integrator, providing AV and event services across multiple client partnerships worldwide.

About The Role

As an Audio Visual Technician, your primary responsibility is to ensure the delivery of audiovisual and media services to the business in a professional and efficient manner. You will support clients through various channels and provide technical assistance during both in‑person and virtual meetings and events. Working closely with the AV Management and Senior AV Technicians, you will contribute to continuous service improvements and mentor junior technicians in best practices.

This position is based within our end‑users organisation in London, where state‑of‑the‑art technologies, services and training are continuously invested in. Experience and seniority of the position will be reflected in the remuneration and benefits package.

Key Responsibilities

• Set up and dismantle audiovisual and video conference equipment according to client requirements.
• Support and facilitate virtual meetings and events, running the audiovisual aspect of presentations for meetings & conferences.
• Coordinate with remote offices and external parties to ensure smooth operation of video calls and webinars.
• Provide technical support for in‑person and virtual meetings, ensuring all systems are functioning properly.
• Assist clients in the use of fixed and portable audiovisual equipment.
• Support the team in testing meeting‑room systems and virtual platforms on a day‑to‑day basis.
• Maintain confidentiality regarding sensitive information received for presentations and broadcasts.
• Raise and track tickets for all incidents using the onsite ticketing system and ensure timely resolution of audiovisual service incidents.
• Assist in implementing the preventative maintenance schedule for AV equipment and report all faults and service requests through established procedures.
• Conduct regular scheduled testing of meeting rooms, equipment, and related systems.
• Provide input and suggestions for continuous service improvements and log and track work in line with service requirements.
• Collaborate effectively with team members, responding to phone calls and emails professionally within agreed timeframes and liaising with clients to understand their needs.
• Mentor and train Junior AV Technicians, sharing knowledge of best practices and fostering professional growth.
• Demonstrate excellent communication skills when interacting with clients at all levels, maintaining a positive image and attitude in challenging situations.
• Display a flexible approach to handle different tasks throughout the working day and continually update technical knowledge through training and examinations.
• Ensure all service paperwork is completed accurately and in a timely manner.

Desirable Skills

• Strong customer‑service orientation and computer literacy, including intermediate knowledge of PowerPoint and familiarity with common webinar platforms.
• Technical knowledge of audiovisual systems and ability to resolve issues quickly, minimizing downtime during live meetings and events.
• Capability to troubleshoot and resolve technical issues remotely.
• Excellent organisational skills, flexibility and adaptability to handle diverse tasks during the working day.
• Willingness to work collaboratively with team members and take instructions.
• Professional and positive demeanor when interacting with customers.
• Ability to work under pressure, meet deadlines and adapt to changing work schedules.
• Commitment to continuous learning and improvement, including willingness to undertake training and examinations to enhance technical knowledge.

Hours of Work

40 hours per week, 9 hours a day on a rotational shift basis between 7 am‑7 pm, including an hour unpaid break, Monday‑Friday.

About Us

proAV designs, integrates and supports blended technology solutions with AV, UC and beyond, providing end‑to‑end services and 24/7/365 support to enhance global collaboration and empower communication. From reviewing technology to integration to post‑deployment support, you’re in safe hands when you trust your AV and UC to proAV. We are recognised as one of the AV industry’s most powerful international delivery and support operations, trusted by a varied client base in more than 80 countries across six continents. To date, we have completed 700+ projects outside of the UK that meet the demands and challenges of a globalised marketplace, keeping lines of communication and collaboration open. From our state‑of‑the‑art Customer Services Centre and Video Network Operations Centre (VNOC), our dedicated teams manage, monitor and protect our global clients’ business‑critical AV systems architecture, products and technologies 24/7/365.

Equality, Diversity & Inclusion

proAV is an equal‑opportunity employer committed to supporting and promoting an inclusive culture for all employees and job applicants. We want everyone to feel comfortable being themselves and create a culture where we understand and respect each other’s differences. proAV does not tolerate discrimination based on age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We base employment decisions on the needs of our business and the qualifications and/or experience of the individual. proAV offers personal and professional development opportunities, including apprenticeship schemes, internal training and mentorship programmes, and supports employees’ work‑life balance through family‑friendly policies and practices. We encourage all to apply.